Hotel Front Desk Supervisor

Hilton Garden Inn Orlando North Lake Mary; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Hilton Garden Inn Orlando North Lake Mary is seeking a Front Desk Supervisor to oversee daily front-desk operations and lead the guest service team. The role focuses on ensuring smooth check-ins/check-outs and high guest satisfaction, with responsibilities in training staff and maintaining policy compliance.

The ideal candidate has 1–3 years in front desk roles, 1–2 years in supervision, and proficiency with Opera PMS and Microsoft Office. Availability includes weekends, nights, and holidays.

Qualifications

• High school diploma or equivalent required; hospitality degree preferred.
• 1–3 years front desk/guest services experience, with 1–2 years in a supervisory role.
• Proficiency with Opera PMS and Microsoft Office.
• Strong leadership, communication, problem-solving and conflict-resolution skills.

Responsibilities

• Oversee daily front-desk operations and train guest service team.
• Greet guests, handle special requests, and resolve complex complaints.

Skills

Front desk experience

Supervisory experience

Leadership

Communication

Problem-solving

Conflict resolution

Flexible shifts

Education

High school diploma or equivalent

Hospitality management degree (preferred)

Tools

Opera PMS

Microsoft Office

Job description

Hilton Garden Inn Orlando North Lake Mary • Lake Mary, FL, US

Join our team at the Hilton Garden Inn Lake Mary as a Front Desk Supervisor. The Hotel Front Desk Supervisor oversees daily front-desk operations, leads and trains the guest service team, and ensures smooth check-ins, check-outs, and high guest satisfaction.

Team Leadership & Training: Supervise, schedule, train, and mentor front desk agents and night audit staff.

Guest Relations & Resolution: Greet arriving guests, handle special requests, and step in to de-escalate and resolve complex customer complaints.

Operations & Financial Accuracy: Monitor daily room availability, oversee check-ins/check-outs, audit guest ledgers, and verify billing and cash-handling accuracy.

Interdepartmental Coordination: Communicate closely with housekeeping, maintenance, and concierge teams to update room statuses and fulfill guest needs.

Policy Compliance: Ensure staff adhere to safety, security, emergency procedures, and brand standards.

Education: High school diploma or equivalent is required; a degree in hospitality management or a related field is often preferred.

Experience: Typically 1 to 3 years of front desk or guest services experience, with at least 1 to 2 years in a supervisory or lead capacity.

Technical Skills: Proficiency in hotel Property Management Systems (PMS) like Opera, along with Microsoft Office.

Soft Skills: Strong leadership, verbal/written communication, problem-solving, and conflict-resolution abilities.

Availability: Flexibility to work varied shifts, including weekends, nights, and holidays.

We're off I-4, in walking distance of restaurants, and three miles from the Lake Mary Museum. The Central Florida Zoo is a 15-minute drive, and Orlando Sanford International Airport can be reached in nine miles – our free airport shuttle has your ride covered.