PM Front Desk Supervisor

Las Vegas Homewood Suites by Hilton City Center; Nevada; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay

Comprehensive benefits for you and our

Paid vacation

Job summary

Las Vegas Homewood Suites by Hilton City Center in Las Vegas, NV, is seeking a PM Front Desk Supervisor to coordinate front office activities and support the General Manager.

You will supervise front desk staff (1-5), train team members, handle guest service functions, and assist with scheduling and records. The role emphasizes guest experience and adherence to brand standards.

This full-time position offers competitive pay, daily pay options, comprehensive benefits, and paid vacation.

Qualifications

• 0–1+ year of customer service experience
• Hospitality-focused with guest experience
• Ability to handle confidential information
• Strong caller routing and message taking
• One-year certificate or 6 months to 1 year related experience or equivalent

Responsibilities

• Performs functions of Guest Service Agent as scheduled
• Provides training, including safety training, to front office staff as directed by Management
• Assists in the selection of Guest Service Agents
• Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards
• Corresponds with group and travel agents to answer special requests for rooms and rates
• Assists with sales and marketing efforts as directed
• Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures
• Answers inquiries pertaining to hotel policies and services
• Performs functions of the General Manager in their absence
• Assists General Manager in conducting staff meetings
• All other duties as assigned

Skills

Customer service

Hospitality

Communication skills

Phone handling

Education

One-year certificate or equivalent training

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

PM Front Desk Supervisor

Full Time Clerical Las Vegas Homewood Suites, Las Vegas, NV, US

2 days ago Requisition ID: 11191

PM Front Desk Supervisor

Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Front Desk Supervisor!

What We Offer:

• Competitive pay
• Daily Pay
• Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)* based on employment status
• Paid vacation

SUMMARY

Coordinates the front office activities of the hotel and provides support to the General Manager by performing the following duties

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITIES

Directly supervises or assists in the supervisory function of front desk staff consisting of 1-5 employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

ESSENTIAL JOB FUNCTIONS

• Performs functions of Guest Service Agent as scheduled by Management
• Provides training, including safety training, to front office staff as directed by Management
• Assists in the selection of Guest Service Agents
• Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards
• Corresponds with group and travel agents to answer special requests for rooms and rates
• Assists with sales and marketing efforts as directed
• Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures
• Answers inquiries pertaining to hotel policies and services
• Performs functions of the General Manager in their absence
• Assists General Manager in conducting staff meetings
• All other duties as assigned

What we are looking for:

• 0 - 1+ year of customer service experience
• Passionate about hospitality and creating an exceptional guest experience.
• Ability to handle confidential information, including guest records, with a high degree of integrity.
• Ability to answer and route calls as appropriate; takes guest messages with accuracy.
• One-year certificate from college or technical school; or 6 months to 1 year related experience and/or training; or equivalent combination or education and experience