Front Desk Supervisor

Tharaldson Hospitality Management LLC; Rancho Cordova (CA); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay

Comprehensive benefits: medical,Vision

Dental

401k

Profit Sharing

Paid vacation

Job summary

Tharaldson Hospitality Management LLC is seeking a Front Desk Supervisor for our Rancho Cordova location. This full-time clerical role focuses on delivering warm, professional guest service at the front desk and coordinating day-to-day front office activities.

You will supervise front desk staff, train agents, manage scheduling, and maintain accurate guest records. The role requires 0–1+ year of service experience and a certificate or equivalent training. Benefits and daily pay are offered.”

Qualifications

• 0–1+ year of customer service experience.
• Hospitality mindset and willingness to create a positive guest experience.
• Ability to handle confidential information with integrity.
• Ability to answer and route calls accurately; take guest messages.

Responsibilities

• Performs front desk guest services as scheduled by Management.
• Provides training, including safety training, to front office staff as directed by Management.
• Assists in the selection of Guest Service Agents.
• Assists in scheduling front desk personnel within budget guidelines to ensure adequate staffing.
• Maintains accurate records including cash flow sheet, direct bill accounts, registration cards, and payment cards.
• Responds to group and travel agents for special requests on rooms and rates.
• Assists with sales and marketing efforts as directed.
• Assigns duties to Guest Service Agents and monitors performance for policy adherence.
• Answers inquiries regarding hotel policies and services.
• Performs duties of the General Manager in their absence.
• Assists General Manager in staff meetings.
• All other duties as assigned.

Skills

Customer service

Hospitality

Data privacy

Phone etiquette

Education

One-year certificate or equivalent training

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Supervisor

FRONT DESK SUPERVISOR Full Time Clerical Rancho Cordova Homewood Suites, Rancho Cordova, CA, US 2 Attachments

Salary Range: $17.50 To $21.00 Hourly

Front Desk Supervisor

Rancho Cordova Homewood Suites by Hilton

Wage: $17.50-$21.00/hr BOE

Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Front Desk Supervisor!

What We Offer:

• Competitive pay


• Daily Pay


• Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)* based on employment status


• Paid vacation

SUMMARY

Coordinates the front office activities of the hotel and provides support to the General Manager by performing the following duties

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITIES

Directly supervises or assists in the supervisory function of front desk staff consisting of 1-5 employees. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

ESSENTIAL JOB FUNCTIONS

• Performs functions of Guest Service Agent as scheduled by Management


• Provides training, including safety training, to front office staff as directed by Management


• Assists in the selection of Guest Service Agents


• Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing


• Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards


• Corresponds with group and travel agents to answer special requests for rooms and rates


• Assists with sales and marketing efforts as directed


• Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures


• Answers inquiries pertaining to hotel policies and services


• Performs functions of the General Manager in their absence


• Assists General Manager in conducting staff meetings


• All other duties as assigned

What we are looking for:

• 0 – 1+ year of customer service experience


• Passionate about hospitality and creating an exceptional guest experience.


• Ability to handle confidential information, including guest records, with a high degree of integrity.


• Ability to answer and route calls as appropriate; takes guest messages with accuracy.


• One-year certificate from college or technical school; or 6 months to 1 year related experience and/or training; or equivalent combination or education and experience