PM Front Desk Agent

Columbia Sussex Corporation; Phoenix (AZ); On-site; USD 30,000 - 41,000; Full time

Job summary

A leading hospitality company is seeking a PM Front Desk Agent in Phoenix, AZ. The role involves providing excellent customer service, managing guest check-ins and inquiries, and ensuring a smooth front desk operation. Ideal candidates should possess strong communication and problem-solving skills along with previous customer service experience. This position offers competitive salary and various benefits including health insurance and paid time off.

Benefits

Health and Dental Insurance

Company Paid Life Insurance

Short Term and Long-Term Disability Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off (PTO)

Free Hotel Rooms

Hotel Discounts

Qualifications

• Previous experience in a customer service role is preferred.
• Ability to multitask and work in a fast-paced environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet and check-in guests in a friendly and professional manner.
• Handle guest inquiries and requests promptly and efficiently.
• Ensure the front desk area is clean and organized at all times.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Multitasking

Computer Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

We are seeking a reliable and customer-focused PM Front Desk Agent to join our team in Phoenix, AZ. The ideal candidate will be responsible for providing exceptional customer service to guests, checking guests in and out, answering phone calls, and assisting with any guest inquiries or requests.

Key Responsibilities:

• Greet and check-in guests in a friendly and professional manner
• Answer phone calls and direct them to the appropriate department
• Handle guest inquiries and requests promptly and efficiently
• Assist with reservations and room assignments
• Process payments and maintain accurate records
• Ensure the front desk area is clean and organized at all times

Qualifications:

• Previous experience in a customer service role
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficiency in Microsoft Office and basic computer skills
• High school diploma or equivalent

We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term andLong-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid TimeOff (PTO), free hotel rooms and hotel discounts.