Fairfield Inn & Suites Chicago O'Hare - Front Desk Agent PM Weekends

Aimbridge Hospitality; Des Plaines (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent for their Fairfield Inn & Suites Chicago O'Hare. This role is essential for providing excellent customer service and ensuring smooth front desk operations. Candidates should possess strong communication and multitasking skills, along with a high school diploma. Join a team-focused culture that values guest satisfaction and employee growth.

Benefits

Daily Pay options

Medical, Dental, Vision insurance

Disability and Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Deliver outstanding service with a friendly and professional demeanor.
• Handle reservations, check-ins, and check-outs simultaneously.
• Resolve guest concerns efficiently.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Fairfield Inn & Suites Chicago O'Hare - Front Desk Agent PM Weekends
Address: 2350 Mannheim Rd, Des Plaines, IL, 60018
Compensation: $18.00/hour

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent plays a crucial role in guest experience by providing excellent customer service and ensuring smooth front desk operations.

Key Skills & Responsibilities

1. Customer Service Excellence: Deliver outstanding service with a friendly and professional demeanor.
2. Communication: Convey information effectively and address guest inquiries promptly.
3. Problem-Solving: Resolve guest concerns efficiently.
4. Multitasking: Handle reservations, check-ins, and check-outs simultaneously.
5. Financial Skills: Understand and work with basic financial information.

Education & Experience

• High school diploma or equivalent; hotel or related experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Benefits

• Daily Pay options
• Medical, Dental, Vision insurance
• Disability and Life Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Our hotel offers modern amenities, free Wi-Fi, indoor pool, fitness center, complimentary breakfast, and a convenient location near attractions and the airport. We foster a team-oriented culture focused on guest satisfaction and employee growth.