PM Front Desk Agent

Sage Restaurant Group; Colorado; On-site; USD 30,000 - 40,000; Full time

Job summary

An innovative hospitality group seeks a dynamic individual for a guest service role at a stylish hotel in Colorado. This position involves welcoming guests, managing check-ins and check-outs, and ensuring a seamless experience. The ideal candidate will possess strong customer service skills and a passion for hospitality. Join a vibrant team that values individuality and offers opportunities for personal growth and fulfillment. This role is perfect for those who thrive in a fast-paced environment and are eager to make a positive impact on guests' experiences.

Benefits

Health Savings Accounts

Flexible Spending Accounts

Paid Time Off

401(k) with Employer Matching

Employee Assistance Program

Discounts on Hotels and Restaurants

Free On-Site Covered Parking

Employee Referral Bonus Program

Qualifications

• High school diploma or equivalent required.
• Must have customer service experience and cash handling knowledge.

Responsibilities

• Greet and check-in guests using manual and computerized methods.
• Facilitate guest departures and maintain accurate hotel records.
• Answer inquiries and accept reservations to enhance customer relations.

Skills

Customer Service

Cash Handling

Mathematical Aptitude

Organizational Skills

Fluency in English

Education

High School Diploma

Job description

Application open until 6/20/2025 or until filled.

For an anything-but-ordinary hotel experience, discover Moxy Denver Cherry Creek. The animated brand combines stylish, industrial design and sociable service at an affordable price point, so that guests can save on space and splurge on experiences. Created for the young at heart, Moxy celebrates nonconformity, open-mindedness, and originality above all.

From the moment our guest’s check-in, they notice the difference in this modern Colorado hotel. Fluid meeting rooms and outdoor event space create an environment ideal for entertaining or creative problem-solving. Stylish hotel rooms that feature functional furniture, large flat-screen televisions, cozy chairs, lightning-fast Wi-Fi and eclectic art. Play games in the living room, indulge in creative cocktails and cuisine at the Moxy Bar and savor every morsel and sip at our outdoor Cherry Creek Beer Garden.

At Sage Hospitality Group, we look for innovative leaders, with an eye for disruption. Never looking for someone just looking for a job, we are looking for the power players, the people who want to rise to the top. Sage allows for opportunities for growth and personal fulfillment, paying attention to the parts that keep us human and happy. We want to attract and retain associates that are engaged in our culture, passionate about hospitality and excited to enrich lives, one experience at a time. Sage Hospitality Group was founded on a spirt of bold individuality. By going our own way, we have created some of the world’s best hotels, restaurants, and experiences. But the truth is, none of it would have happened without people like you. People who follow their own path, wo are hungry to learn and who love their community. People who do not sit around and wait, they just do. You belong here!

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.

Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.

Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.

Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.

Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.

Must be fluent in oral and written English.

Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to read written communiques and monochrome computer screen.

Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.

90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.

Mobility - must be able to reach all areas of hotel to assist clients.

Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Health savings and flexible spending accounts

Basic Life and AD&D insurance

Paid time off for vacation, sick time, and holidays

Eligible to participate in the Company’s 401(k) program with employer matching

Employee Assistance Program

Great discounts on Marriott & Sage Hotels, Restaurants, and much more.

Free On-Site Covered Parking

Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.