Front Desk Agent- PM Shift

Island Hospitality Management; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent for the PM shift. This role is crucial for managing front desk operations and ensuring guests receive exceptional service. Ideal candidates will demonstrate professionalism, effective communication, and the ability to thrive in a fast-paced environment. With a commitment to employee development, this company offers a structured training program and a comprehensive benefits package, making it an exciting opportunity for those looking to grow within the hospitality sector.

Benefits

Healthcare

Retirement plans

Paid time off

Employee discounts

Team Member Wellness Program

Qualifications

• Highly motivated team player with strong initiative.
• Effective in handling workplace problems and providing excellent guest service.

Responsibilities

• Check-in and check-out hotel guests efficiently.
• Process payments and provide assistance to guests.

Skills

Outstanding communication skills

Problem-solving

Customer service

Teamwork

Job description

Join to apply for the Front Desk Agent - PM Shift role at Island Hospitality Management.

Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and be able to work in a fast-paced environment.

This position may require flexible scheduling availability.

Responsibilities

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepare all necessary reports during each shift for the management team

Qualifications

• Highly motivated team player with strong initiative and desire for achievement
• Effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems
• Ability to work well in stressful situations
• Approachable and available for all guests while providing excellent guest service

The physical demands of this job include standing, sitting, or walking for extended periods. Work hours vary based on guest occupancy, season, staffing, and other factors. Island Hospitality cannot guarantee a specific number of hours per week.

Training and Benefits

Island Hospitality offers a formalized training and development program, providing a clear path for growth within the company. We also have a Team Member Wellness Program and a rewarding benefits package including healthcare, retirement plans, paid time off, employee discounts, and more.

Additional Information

Position level: Entry level

Employment type: Full-time

Job function: Management and Hospitality

Industry: Hospitality