Night Auditor / Front Desk Agent

Omni Interlocken Hotel; Broomfield (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein renommiertes Hotel in den Rocky Mountains sucht einen engagierten Night Auditor, um das Gästeerlebnis zu verbessern. In dieser Rolle sind Sie für die Durchführung der Nachtschicht verantwortlich, einschließlich der Überprüfung von Buchungen und der Gewährleistung eines reibungslosen Ablaufs an der Rezeption. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, könnte dies die perfekte Gelegenheit für Sie sein. Genießen Sie die Vorteile eines umfassenden Leistungspakets und die Möglichkeit, in einem führenden Hotel zu arbeiten, das für seinen hervorragenden Service bekannt ist.

Benefits

Medizinische Versorgung

Zahnmedizinische Versorgung

Sehversorgung

401k

Bezahlter Urlaub

Golfprivilegien

Rabatte im Spa und in Restaurants

Fortbildungsmöglichkeiten

Qualifications

• Ausgezeichnete Kundenservice- und Problemlösungsfähigkeiten erforderlich.
• Starke Kommunikations- und Organisationsfähigkeiten sind wichtig.

Responsibilities

• Durchführung der erforderlichen Systemspeicher während der Nachtschicht.
• Reconciliation aller Buchungen und Überprüfung der Kassiererarbeit.

Skills

Kundenservice

Problemlösungsfähigkeiten

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Education

Erfahrung im Gästeservice

Hotel Front Office Erfahrung

Tools

Opera

ALICE

Job description

Location

Interlocken Resort

The Four-Diamond, award-winning Omni Interlocken Resort welcomes you to a retreat into modern luxury. Nestled against the backdrop of the Rocky Mountains, this year-round Colorado resort near Denver offers a wealth of on-site amenities. With its stunning panoramic views of the mountains or valley, unmatched luxuries and the essence of snow-capped mountain tranquility, the Omni Interlocken Resort is sure to sweep you off your feet.

The Omni Interlocken Resort’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Interlocken Resort may be your perfect match.

Job Description

Omni Hotels & Resorts is seeking a Night Auditor / Overnight Front Desk Agentfor the beautiful Interlocken Hotel!

Omni Hotels has been named one of the "Best-Led Companies of 2024" by Glassdoor.

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

Omni Interlocken Resort & Spa is seeking a Night Auditor to join our outstanding guest services team! This vital role will work closely with the Front Office Manager and Front Office Leaders to ensure successful execution of all operations relating to the overnight front desk, resulting in high levels of guest satisfaction. This highly motivated individual will reconcile the business of the day and ensure a smooth efficient operation of the front desk during the 11:00 PM to 7:00 AM shift.

We are looking for motivated and energetic individuals who love contributing to a winning team. If you have front desk / night audit experience in a hotel environment, we would love to speak with you about this role.

Salary range for this position (based on experience): $23.00/hour. Full Time Associates at Omni Interlocken Resort are entitled to elect the following benefits: Medical, Dental, Vision and other healthcare benefits, Paid Maternity Leave, 401k and Paid Time Off Accrual. Omni Interlocken Resort reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.

Additional associate benefits offered include golf privileges, discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more.

Responsibilities

• • • Performs the required system saves during the night audit shift to ensure a current back-up of the hotel files is available.
    • Posts and audits banquet checks in order of the banquet summary sheet.
    • Reconciles all Food and Beverage outlet postings.
    • Verifies front desk cashier work is balanced.
    • Ensures all guest accounts are accurately posted with room and tax.
    • Distributes all close day reports and morning reports to the appropriate departments.
    • Prepares and distributes the Daily Report (Daily Business Summary DBS).
    • Preparation of daily reports and distribution as directed.
    • Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
    • Conduct back up procedures for Opera nightly.
    • Handling Express checkouts ensuring their completion.
    • Completion ofthird shift Night Audit checklist
    • Balancing of daily postings and revenue.
    • Understanding of all front office standards and assist in solving deficiencies.
    • Balancing of daily posting and revenue, and resolution of inaccuracies.
    • Ensuring nightly transmission of credit cards through Opera.
    • To be thoroughly acquainted with all check-in and check-out procedures and policies.
    • To be a main liaison between guest and the hotel.
    • Maintain lobby cleanliness throughout shift
    • Prepare water display to include fruit, cups, beverage napkins each morning
    • Prepare complimentary jogging cart for guests each morning
    • To appropriately protect confidential guest information and guest room key access according to front office SOP’s.
    • Be familiar with all systems and equipment as related to the Front Office (ALICE, Synergy, Push to Talk Radios, ISD Firepanel)
    • Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
    • Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Laundry Services, and Omni Kids Program)
    • To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Outdoor Pool, Meeting Space)
    • To be familiar with the inter-relationship between the different departments (to include Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering and Purchasing)
    • To be familiar with local attractions and businesses.
    • Understand and perform cash handling processes.
    • Other duties as assigned Director of Front Office/Assistant Front Office Manager

      • Tools and Equipment:

        • Computer and printer, telephone, pen/pencil, photo-copying machine,

        file folders, filing cabinet, facsimile machine

        Working Environment: Interior of hotel.

Qualifications

• Excellent customer service and problem solving skills.
• Must have strong communication, computer and organizational skills.
• Maintain a professional business appearance, attitude, and performance.
• Prior guest service experience required, preferably hotel front office experience.
• Must be able to work a variety of shifts, including weekends and holidays.
• Must be able to stand for up to 8 hours.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statementIf you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email [e-mail]. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

Source: Hospitality Online