Plumbing Supervisor: Lead Field Ops & Tech Team

American Residential Services LLC.; Sacramento (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

American Residential Services LLC is seeking a Plumbing Supervisor in Sacramento to oversee field technicians, coordinate daily work schedules, and ensure installations, repairs, and maintenance meet safety standards and local codes.

You will provide technical guidance, support field teams with problem-solving on complex plumbing and MEP issues, monitor customer satisfaction, and help track performance metrics and training to improve service delivery.

Qualifications

• Strong supervisory skills with team leadership, scheduling, and coaching.
• Proficiency in plumbing systems, installation, diagnostics, and repair in residential and light commercial settings.
• Experience with Mechanical, Electrical, and Plumbing (MEP) coordination and knowledge of building codes and safety standards.
• Commitment to customer satisfaction and strong customer service in field environments.
• Ability to read and interpret technical drawings, specifications, and work orders.
• Strong organizational and time-management skills to manage multiple jobs and priorities.
• Excellent verbal and written communication with customers, technicians, and office staff.
• Comfort with using digital tools for dispatching, documentation, and reporting.
• Valid driver’s license and acceptable driving record.
• Plumbing licenses or certifications strongly preferred.

Responsibilities

• Oversee plumbing technicians, coordinate daily work schedules, and ensure jobs are completed safely and to code.
• Provide technical guidance and support field teams with problem-solving on complex plumbing and MEP issues.
• Monitor customer satisfaction and respond to escalated service concerns.
• Communicate clearly between technicians, customers, and office staff.
• Track performance metrics, assist with training, and contribute to process improvement.

Skills

Strong supervisory skills

Proficiency in plumbing systems

MEP coordination

Customer service mindset

Read and interpret drawings

Time-management

Verbal and written communication

Digital dispatching tools

Valid driver's license

Education

Plumbing license / certification

Job description

American Residential Services LLC is seeking a Plumbing Supervisor in Sacramento to oversee field technicians, coordinate daily work schedules, and ensure installations, repairs, and maintenance meet safety standards and local codes.

You will provide technical guidance, support field teams with problem-solving on complex plumbing and MEP issues, monitor customer satisfaction, and help track performance metrics and training to improve service delivery.