Plumbing Supervisor

Trustal Recruiting; Manassas (VA); On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Take-home company vehicle

Vehicle allowance

Company phone

Tablet/laptop

Tuition/licensing support

Leadership development budget

401(k) Plan with match

Medical, Dental, Vision coverage

Job summary

JPB Home Services Inc. in Manassas, VA seeks a high-impact Plumbing Manager to lead residential field operations and drive revenue growth. You will standardize workflows, coach technicians, and expand high-margin services across Northern Virginia.

The role emphasizes P&L accountability, budgeting, and a strong leadership presence to foster a positive, growth-oriented team culture within a growing, family-owned platform.

Qualifications

• Not specified.

Responsibilities

• Lead day-to-day residential plumbing field operations across the Manassas regional market.
• Manage full departmental P&L accountability, controlling gross profit margins, optimizing labor ratios, and managing material costs.
• Coach, mentor, and support field technicians through regular 1-on-1s, field ride-alongs, technical guidance, and training.
• Leverage ServiceTitan to manage dispatching, review operational metrics, track KPIs, and standardize procedures.
• Drive expansion into jetting, sewer repairs, and pipelining as high-margin capabilities.
• Manage customer escalations with diplomacy to maintain brand trust and low callbacks (<2.5%).
• Support field morale and technician retention with fair rotations and guaranteed hours.

Skills

Leadership

Financial acumen

Software skills

Tools

ServiceTitan

Job description

At JPB Home Services Inc., we offer all the security, high-end resources, and stability of a large organization combined with the close-knit, supportive feel of a small company. Unlike private equity-backed rollups where employees can feel like numbers, JPB is a family-owned platform led by experienced tradespeople who understand the real work done in the field. Our President and leadership team maintain an open-door policy, know every employee by name, and actively invest in your personal and professional growth. We prioritize field technician well-being through fair rotations, guaranteed hours, and continuous licensing and skills development. When you join JPB, you get direct access to engaged leadership, a clear career path, and a team that genuinely advocates for your success.

About the Role

Lead, Build, and Scale: Plumbing Manager in Manassas, VA – Big-Company Power with a True Small-Team Culture!

We are seeking a high-performing, growth-minded Plumbing Manager to lead our operational hub in Manassas, VA. In this critical leadership role, you will oversee residential plumbing field operations across our local operating brands, driving top-line revenue, managing departmental profitability, and coaching field technicians. As JPB continues its expansion across Northern Virginia and the broader DMV area, you will serve as a key operational leader—standardizing best-in-class workflows, expanding high-growth trade offerings (such as jetting, sewer work, and pipelining), and positioning our plumbing division for scalable, multi-location growth.

Responsibilities

• Lead day-to-day residential plumbing field operations across the Manassas regional market, managing technician scheduling, dispatch flow, and productivity.
• Manage full departmental P&L accountability, controlling gross profit margins, optimizing labor ratios (targeting 18%–22%), and managing material costs.
• Coach, mentor, and support field technicians through regular 1-on-1s, field ride-alongs, technical guidance via phone/video, and structured skills training.
• Leverage ServiceTitan to manage dispatching, review operational metrics, track departmental KPIs, and standardize operational procedures.
• Drive expansion into specialized, high-margin trade capabilities including jetting, sewer repairs, and pipelining.
• Manage customer escalations with polish and diplomatic leadership, maintaining brand trust and keeping callback rates below 2.5%.
• Support field morale and technician retention by enforcing fair attic rotations, guaranteed hours, and a positive team atmosphere.

Qualifications

Not specified.

Required Skills

• Leadership Experience: 3+ years of proven supervisory or operational management experience in residential plumbing service operations.
• Financial Acumen: Demonstrated capability managing departmental P&Ls, controlling labor and material expenses, and driving average ticket growth.
• Software Skills: Solid working knowledge and direct operational experience with ServiceTitan software.
• Industry Expertise: Strong background in residential service, replacement workflows, flat-rate pricing models, and dispatch optimization.

Preferred Skills

• Specialized Trade Knowledge (Preferred): Hands-on experience or technical familiarity with jetting, sewer operations, or pipelining is a strong plus.
• Licensing (Preferred): Active Virginia Journeyman or Master Plumber license (qualifies for quarterly licensing bonuses).
• Key Attributes for Success
• Coach Mentality: An empathetic, employee-centric leader who supports technicians through mistakes, celebrates their wins, and helps them reach their personal and career milestones.
• Strong Communicator: Skilled at engaging field staff with clarity and empathy while managing homeowner customer service escalations with total professionalism.
• Growth Mindset: An ambitious operator excited by the prospect of building repeatable playbooks and scaling a single branch into a multi-location regional power.
• Accountable & Transparent: Operates with high integrity, transparency, and a strong commitment to team success.

Pay range and compensation package

• Competitive Base Salary: $110,000 – $125,000 per year (commensurate with experience).
• Performance Bonus & Profit Share:
• Uncapped quarterly performance bonus structure ($25,000 – $45,000+ target annual payout) tied directly to departmental profit margins, revenue growth, and team retention.
• Licensing Bonus: Additional quarterly bonuses for holding an active Journeyman or Master Plumber license.
• On-Target Earnings (OTE): $135,000 – $170,000+ total target cash.
• Comprehensive Benefits: Employer-sponsored Medical, Dental, and Vision coverage (100% employer-paid contribution option for employee).
• 401(k) Plan: Retirement savings plan with company match.
• Perks & Tools: Take-home company vehicle or monthly vehicle allowance ($750–$900/month) with fuel card, company phone, tablet/laptop, tuition/licensing support, and dedicated leadership development budget.

Equal Opportunity Statement

JPB Home Services Inc. is an equal opportunity employer.