Plumbing Service Manager

CallJakes; Indiana; On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Annual base salary 80,000–100,000

Performance-based bonuses

Leadership & ownership

Growth opportunities

Developed team

Impactful leadership

Job summary

Jake's Heating, Air & Plumbing is seeking a Residential Service Plumbing Manager to lead a growing Indiana team, coach technicians, and drive results in field operations.

The role focuses on frontline leadership, accountability, and improving scheduling, communication, and customer experience while managing revenue and profitability. Competitive base salary with bonuses, in a full-time capacity.

Qualifications

• Experience leading residential plumbing teams or departments.
• Proven ability to coach technicians and improve performance.
• Strong understanding of revenue, KPIs, productivity, and service operations.

Responsibilities

• Build a winning team by coaching and developing residential service plumbers.
• Get in the field with ride-alongs and hands-on coaching.
• Own department performance, revenue goals, productivity, KPIs, and profitability.

Skills

Residential service plumbing

Leadership experience

Developing technicians

Revenue & KPIs

Strong communication

Driver's license

Job description

Description

Jake's Heating, Air & Plumbing | Full-Time

Compensation: $80,000-100,000 Base Salary + Performance-Based Bonuses

We're Looking for a Leader. Not Just a Manager.

Do you know how to build a winning team, drive results, and turn a good plumbing department into a great one?

Jake's Heating, Air & Plumbing is growing, and we're looking for a Residential Service Plumbing Manager who is ready to take charge, raise the bar, and make things happen.

We don't need someone who sits behind a desk watching numbers. We need someone who understands the business, gets in the field, develops technicians, and knows how to get results.

Someone who sees a challenge and finds a solution. Someone who holds themselves to the same standards they expect from their team.

If you're competitive, driven, and know how to lead from the front, keep reading.

What You'll Own

• Build a Winning Team: Lead, coach, and develop residential service plumbers who take pride in their work and consistently deliver results.
• Get in the Field: Conduct ride-alongs, provide hands-on coaching, and help technicians sharpen their technical, communication, and customer service skills.
• Drive the Numbers: Own department performance, revenue goals, productivity, KPIs, and overall profitability. Know your numbers and know how to improve them.
• Set the Standard: Create a culture of accountability where expectations are clear, performance matters, and everyone takes ownership.
• Solve Problems Fast: Be the person your team can count on when challenging service calls, customer concerns, or operational issues arise.
• Develop Top Performers: Identify strengths, coach weaknesses, and help good technicians become great ones.
• Keep Things Moving: Work closely with dispatch, recruiting, and leadership to improve scheduling, communication, efficiency, and customer experience.
• Think Bigger: Find opportunities to grow the department, improve processes, and build a stronger operation.

What You Bring to the Table

• Strong residential service plumbing experience with solid technical knowledge.
• Previous leadership or management experience in the plumbing industry.
• A track record of developing technicians and improving team performance.
• A strong understanding of revenue, KPIs, productivity, and service department operations.
• The confidence to make decisions, solve problems, and hold people accountable.
• Strong communication skills and the ability to earn your team's respect.
• A competitive mindset with the drive to hit goals and push beyond them.
• A valid driver's license with an acceptable driving record.

Most importantly? You don't wait around for someone to tell you what needs to be done. You see it, own it, and get it done.

What's In It for You?

• $80,000-100,000 Annual Base Salary
• Performance-Based Bonus Opportunities - Your results should speak for themselves, and strong performance deserves to be rewarded.
• Leadership & Ownership - Take charge of your department and have a real voice in how it operates.
• Growth Opportunities - Help build something bigger while continuing to grow your own career.
• A Team You Can Develop - Build relationships, develop talent, and create a department you're proud to lead.
• The Opportunity to Make an Impact - Your ideas, decisions, and leadership will directly influence the department's success.

Why Jake's?

Since 2006, Jake's Heating, Air & Plumbing has built a reputation for quality service, strong customer relationships, and getting the job done right.

But we're not interested in standing still.

We're focused on growth, improving performance, developing our people, and building teams that take pride in winning together.

We want leaders who bring energy, accountability, and solutions to the table. Leaders who don't settle for average and aren't afraid to roll up their sleeves.

We move with purpose. We take ownership. We find a way to win.

Think You've Got What It Takes?

We're not looking for someone to simply fill a management position.

We're looking for someone who wants to build a team, own the results, and make a name for themselves.

If you're an experienced residential plumbing leader who thrives on challenges, knows how to develop people, and has the drive to take a department to the next level, we want to hear from you.

The opportunity is here. What you do with it is up to you.