Plumbing Services Scheduler & Customer Liaison

Yellowstone Local; Falls Church (VA); Presencial; USD 30.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Birthday Gift

Holiday Dinner

Football Tickets

Christmas Bonus

Descripción de la vacante

The Plumbing Doctor Inc. is seeking a friendly inside support specialist in Northern Virginia to schedule residential plumbing, drain cleaning, sewer, and water heater services. You will coordinate with homeowners, technicians, and the office to keep appointments and service requests organized.

As part of Yellowstone Local's representation, you will join a team led by experienced leadership. The role emphasizes customer focus and accurate record keeping, with training provided and growth

Formación

• Experience in customer service, customer support, or an office-based customer-facing role.
• Ability to manage incoming calls, multiple requests, and appointment scheduling accurately.
• Clear verbal and written communication skills with customers, technicians, and office staff.
• Basic computer proficiency and ability to maintain accurate customer and appointment records.
• Strong organization, professionalism, and customer service skills.
• Willingness to learn residential plumbing terminology, services, and company procedures.

Responsabilidades

• Answer incoming calls and inquiries about plumbing, drain cleaning, sewer, and water heater services.
• Explain service availability, appointment options, and general procedures to customers.
• Schedule service appointments while accurately recording customer information, service addresses, and plumbing concerns.
• Coordinate with technicians and office staff to communicate appointment details, schedule changes, and service updates.
• Maintain organized customer and service records while assisting with routine administrative tasks.
• Handle customer concerns professionally, involve appropriate team members, and follow up as needed.

Conocimientos

Customer service

Scheduling

Verbal communication

Written communication

Organizational skills

Computer proficiency

Herramientas

Scheduling software

CRM software

Descripción del empleo

The Plumbing Doctor Inc. is seeking a friendly inside support specialist in Northern Virginia to schedule residential plumbing, drain cleaning, sewer, and water heater services. You will coordinate with homeowners, technicians, and the office to keep appointments and service requests organized.

As part of Yellowstone Local's representation, you will join a team led by experienced leadership. The role emphasizes customer focus and accurate record keeping, with training provided and growth