Client Experience Specialist - Scheduling & Service

Prime Plumbing & Drains, LLC

Noblesville (IN)

In loco

USD 20.000 - 29.000

Tempo pieno

26 ore fa

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Vantaggi offerti da questo lavoro

401(k)

401(k) matching

Bonus based on performance

Company parties

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Descrizione del lavoro

Prime Plumbing & Drains is seeking a customer service office coordinator to support our Noblesville, IN team. You’ll respond to calls, emails, and texts, book appointments, and keep customers informed.

This full-time on-site role reports to the Director of Operations and offers coaching, growth, and a path to advancement. Responsibilities include maintaining accurate client records in ServiceTitan, managing the Gmail inbox, following up on estimates and balances, and helping strengthen customer

Competenze

Relevant experience may include customer service, scheduling, hospitality, restaurant, retail, account support, collections, or office coordination.

Mansioni

Respond to calls, emails, texts, and online inquiries with warmth, professionalism, and a clear next step.
Help potential customers understand our services and confidently guide them toward booking.
Schedule appointments, document customer needs, and coordinate with the office and field team to keep customers informed.
Take care of referrals with consistent communication and follow-through.
Follow up on open inquiries and outstanding estimates to answer questions and help customers move forward.
Address customer concerns calmly, involve the appropriate team member when needed, and follow through until the customer has an answer.
Check in after service, request honest reviews, and identify opportunities to earn repeat business and referrals.
Manage Google review replies and create social media posts that reflect Prime’s work, people, and values.
Maintain complete, accurate customer records in ServiceTitan and keep follow-up activity documented.
Prepare and maintain accurate reports so leadership can understand customer activity, opportunities, and results.
Follow up on outstanding balances respectfully, document conversations and payment commitments, and coordinate unresolved accounts with leadership.
Bring ideas, identify gaps, and help improve the way we serve customers and work together.