Customer Service Representative

Yellowstone Local; Falls Church (VA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Birthday Gift

Holiday Dinner

Football Tickets

Christmas Bonus

Job summary

The Plumbing Doctor Inc. is seeking a friendly inside support specialist in Northern Virginia to schedule residential plumbing, drain cleaning, sewer, and water heater services. You will coordinate with homeowners, technicians, and the office to keep appointments and service requests organized.

As part of Yellowstone Local's representation, you will join a team led by experienced leadership. The role emphasizes customer focus and accurate record keeping, with training provided and growth

Qualifications

• Experience in customer service, customer support, or an office-based customer-facing role.
• Ability to manage incoming calls, multiple requests, and appointment scheduling accurately.
• Clear verbal and written communication skills with customers, technicians, and office staff.
• Basic computer proficiency and ability to maintain accurate customer and appointment records.
• Strong organization, professionalism, and customer service skills.
• Willingness to learn residential plumbing terminology, services, and company procedures.

Responsibilities

• Answer incoming calls and inquiries about plumbing, drain cleaning, sewer, and water heater services.
• Explain service availability, appointment options, and general procedures to customers.
• Schedule service appointments while accurately recording customer information, service addresses, and plumbing concerns.
• Coordinate with technicians and office staff to communicate appointment details, schedule changes, and service updates.
• Maintain organized customer and service records while assisting with routine administrative tasks.
• Handle customer concerns professionally, involve appropriate team members, and follow up as needed.

Skills

Customer service

Scheduling

Verbal communication

Written communication

Organizational skills

Computer proficiency

Tools

Scheduling software

CRM software

Job description

Yellowstone Local is proud to represent The Plumbing Doctor Inc., an industry leader in residential plumbing, drain cleaning, and sewer services.

Help homeowners schedule residential plumbing, drain cleaning, sewer, and water heater services while keeping customers, technicians, and the office informed.

What's in it for You?

• Pay: $22 - $26 per hour, depending on experience.

• Employee Benefits: Coverage and eligibility details discussed during hiring.

• Birthday Gift: $100 employee birthday gift.

• Holiday Dinner: Annual Christmas dinner with a spouse or guest.

• Football Tickets: Shared access to Washington football season tickets with lower-level seats and parking.

• Christmas Bonus: Available when company profitability allows.

Why You'll Love It Here

• Experienced Leadership: Work with an owner with over 50 years of plumbing experience.

• Team Coordination: Collaborate with technicians and office staff to keep appointments and service requests organized.

• Customer Focus: Help homeowners receive prompt service, clear information, and respectful support.

• Established Company: Join a plumbing business that has served Northern Virginia since 1980.

Your New Role

• Answer incoming calls and inquiries about plumbing, drain cleaning, sewer, and water heater services.

• Explain service availability, appointment options, and general procedures to customers.

• Schedule service appointments while accurately recording customer information, service addresses, and plumbing concerns.

• Coordinate with technicians and office staff to communicate appointment details, schedule changes, and service updates.

• Maintain organized customer and service records while assisting with routine administrative tasks.

• Handle customer concerns professionally, involve appropriate team members, and follow up as needed.

Required Qualifications

• Experience in customer service, customer support, or an office-based customer-facing role.

• Ability to manage incoming calls, multiple requests, and appointment scheduling accurately.

• Clear verbal and written communication skills with customers, technicians, and office staff.

• Basic computer proficiency and ability to maintain accurate customer and appointment records.

• Strong organization, professionalism, and customer service skills.

• Willingness to learn residential plumbing terminology, services, and company procedures.

Preferred Qualifications

• Familiarity with scheduling software, customer management systems, or similar office applications.

The Plumbing Doctor Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red