Plumbing Service Technician — Growth, Training & Benefits

Rodenhiser Home Services, Inc.; Holliston (MA); On-site; USD 55,000 - 125,000; Full time

Benefits offered by this job

Health & Wellness benefits

Paid vacation & holidays

401(k) match

Career development

Product discounts

Job summary

Rodenhiser Home Services, Inc. is seeking a skilled plumbing technician in Holliston, MA to diagnose and repair residential plumbing systems and guide customers toward informed buying decisions.

You will work with a trusted team in a family-owned business that values safety, clear communication, and ongoing training. Competitive base pay, comprehensive benefits, and opportunities for advancement are offered.

Qualifications

• Prior experience diagnosing and repairing residential plumbing systems.
• Ability to explain technical information to non-technical customers.
• Knowledge of plumbing and gas codes and safety standards.
• Willingness to engage in ongoing technical development and cross-training.
• Hold at least one state license or certification.

Responsibilities

• Complete plumbing residential service calls within their current area of expertise.
• Establish customer rapport to instill confidence in team and sell the right products and services.
• Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions.
• Educate and assist customers in choosing the best finance options and maintenance plans.
• Ability to exceed minimum KPI goal.
• Successfully complete follow up calls.
• Train and mentor apprentices to ensure quick, accurate repairs and installations.
• Explain replacement opportunities for aging, inefficient or underperforming systems.
• Maintain a clean, organized job site and well inventoried truck.

Skills

Customer rapport

Explain technical info

Problem solving

Safety standards

Cross-discipline training

Valid driver’s license

Education

State license or certification

Tools

Plumbing tools

Gas codes knowledge

Driver’s license

Job description

Rodenhiser Home Services, Inc. is seeking a skilled plumbing technician in Holliston, MA to diagnose and repair residential plumbing systems and guide customers toward informed buying decisions.

You will work with a trusted team in a family-owned business that values safety, clear communication, and ongoing training. Competitive base pay, comprehensive benefits, and opportunities for advancement are offered.