Plumbing Service Technician

rodenhiserhomeservicesinc; Holliston (MA); On-site; USD 55,000 - 125,000; Full time

Benefits offered by this job

Health & Wellness

Time Off

401(k) match

Career development

Product discounts

Job summary

Rodenhiser Home Services in Holliston, MA is seeking a licensed plumber to diagnose and repair plumbing systems and guide customers toward informed buying decisions.

Responsibilities include completing residential service calls, establishing rapport, asking lifestyle questions to troubleshoot heating and cooling, educating customers on finance options and maintenance plans, mentoring apprentices, and maintaining a clean, organized job site.

Qualifications

• Must hold at least one state license or certification.
• Strong communication and problem-solving skills.
• Willingness to train and mentor apprentices.

Responsibilities

• Diagnose and repair plumbing systems and guide customers to informed buying decisions.
• Complete residential service calls within their current area of expertise.
• Establish customer rapport to instill confidence in team and sell the right products and services.
• Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions.
• Educate and assist customers in choosing the best finance options and maintenance plans.
• Ability to exceed minimum KPI goal.
• Successfully complete follow up calls.
• Train and mentor apprentices to ensure quick, accurate repairs and installations.
• Explain replacement opportunities for aging, inefficient or underperforming systems.
• Maintain a clean, organized job site and well inventoried truck.

Skills

Licensed plumber

Customer communication

Sales ability

Problem solving

Driver's license

Job description

At Rodenhiser:

• You are prepared.Rodenhiser’s in-house training will provide you hands-on experience with state-of-the-art equipment.
• You are never rushed.Rodenhiser’s scheduling ensures you will always have sufficient time to fully evaluate and fix the problem.
• You are never alone.Rodenhiser’s team of nearly 100 experienced technicians create an in-the-field network you can always rely on.
• You are appreciated.Not just by the Rodenhiser team, but by so many satisfied customers you help every day.
• You have balance. Some field positions are eligible for flexible hours to best accommodate the needs of you and your family.
• You advance.Rodenhiser provides you a clear, concrete path to advancement so you can reach new heights.We are looking for nice people who want to grow with us.
• You have fun.From frequent BBQ’s and holiday parties to softball games and 5Ks to community service events, the Rodenhiser family does it all!

At Rodenhiser, we already have all of these benefits.Don’t you want them too?

The Big Task

Diagnose and repair plumbing systems and lead customers to informed, and confident buying decisions.

Key Sub Tasks

• Complete any plumbing residential service calls within their current area of expertise.
• Establish customer rapport to instill confidence in team and sell the right products and services.
• Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions.
• Educate and assist customers in choosing the best finance options and maintenance plans.
• Ability to exceed minimum KPI goal.
• Successfully complete follow up calls.
• Train and mentor apprentices to ensure quick, accurate repairs and installations.
• Explain replacement opportunities for aging, inefficient or underperforming systems.
• Maintain a clean, organized job site and well inventoried truck.

Desired Skills and Experience

• Competent in the use of all tools and resources related to basic service calls.
• Knowledge of Plumbing and gas codes and proper safety standards.
• Ability to explain technical information to non-technical customers.
• Ability to take timely action to solve problems using established policies and procedures.
• Ability to read and understand policy manuals, safety, rules, and procedures.
• Hold at least one state license or certification.
• Engaged in further technical development (i.e. Different disciplines and cross-training).
• Valid driver’s license and clean driving record.

What We Offer

• A career with purpose and growth in a respected, family-owned business.
• A supportive team that takes pride in helping clients and each other.
• Leadership that values your voice, your time, and your future.
• A culture where Nice People deliver Great Service – and it starts with you.

Rodenhiser Home Services is an equal-opportunity employer committed to fair and equitable pay practices. The expected base salary range for this position is $55,000–$125,000, based on responsibilities, experience, and other relevant factors. Employees may also be eligible for bonuses, commissions, or other variable compensation depending on their position. Total compensation is determined through a structured review considering experience, education, certifications, and licenses.

Comprehensive Benefits Package:

• Health & Wellness: Medical, Dental, Vision, Disability, Life, AD&D, MA PFML
• Time Off: Paid Vacation, Holidays, Parental Leave
• Financial: 401(k) match
• Growth: Tuition reimbursement, career development
• Perks: Product discounts and more

Join the team where your voice matters and your work makes a difference.