Plumbing Service Technician

Rodenhiser Home Services Inc.; Holliston (MA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

401(K)

Generous Paid Time Off

Bonus opportunities

Health insurance

Dental insurance

Life insurance

Short-term and long-term disability

Job summary

Rodenhiser Home Services Inc., a leader in home services, is seeking a Plumbing Technician to diagnose and repair plumbing systems while ensuring customer satisfaction. The role offers a competitive salary and numerous benefits including 401(K) and generous paid time off, with ample opportunities for growth and development within the team.

Qualifications

• Competent in using tools for residential service calls.
• Knowledge of plumbing and gas codes.
• Valid driver’s license and clean driving record.

Responsibilities

• Diagnose and repair plumbing systems.
• Complete plumbing service calls.
• Train and mentor apprentices.

Skills

Customer rapport

Troubleshooting

Technical explanation

Problem-solving

Education

State plumbing license

Tools

Plumbing tools

Job description

Never job search again.

Rodenhiser has been crafting an elite team of technicians since 1928 who service thousands of happy customers.With Rodenhiser’s size comes numerous advantages you won’t find elsewhere.

At Rodenhiser:

• You are prepared.Rodenhiser’s in-house training will provide you hands-on experience with state-of-the-art equipment.
• You are never rushed.Rodenhiser’s scheduling ensures you will always have sufficient time to fully evaluate and fix the problem.
• You are never alone.Rodenhiser’s team of nearly 100 experienced technicians create an in-the-field network you can always rely on.
• You are appreciated.Not just by the Rodenhiser team, but by so many satisfied customers you help every day.
• You have balance. Some field positions are eligible for flexible hours to best accommodate the needs of you and your family.
• You advance.Rodenhiser provides you a clear, concrete path to advancement so you can reach new heights.We are looking for nice people who want
  to grow with us.
• You have fun.From frequent BBQ’s and holiday parties to softball games and 5Ks to community service events, the Rodenhiser family does it all!

At Rodenhiser, we already have all of these benefits.Don’t you want them too?

Competitive Salary Range: The compensation for this position falls within the range of $60,000 to $100,000 annually, commensurate with qualifications and experience.

The Big Task

Diagnose and repair plumbing systems and lead customers to informed, and confident buying decisions.

Key Sub Tasks

·Complete any plumbing residential service calls within their current area of expertise.

·Establish customer rapport to instill confidence in team and sell the right products and services.

·Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions.

·Educate and assist customers in choosing the best finance options and maintenance plans.

·Ability to exceed minimum KPI goal.

·Successfully complete follow up calls.

·Train and mentor apprentices to ensure quick, accurate repairs and installations.

·Explain replacement opportunities for aging, inefficient or underperforming systems.

·Maintain a clean, organized job site and well inventoried truck.

Desired Skills and Experience

·Competent in the use of all tools and resources related to basic service calls.

·Knowledge of Plumbing and gas codes and proper safety standards.

·Ability to explain technical information to non-technical customers.

·Ability to take timely action to solve problems using established policies and procedures.

·Ability to read and understand policy manuals, safety, rules, and procedures.

·Hold at least one state license or certification.

·Engaged in further technical development (i.e. Different disciplines and cross-training).

·Valid driver’s license and clean driving record.

What We Offer

Rodenhiser offers aggressive wages, 401(K); Generous Paid Time Off; holiday pay; bonuses; health, dental, life and AD&D insurance; short-term and long-term disability and all are included in our comprehensive benefit package.As a Rodenhiser employee, you will work for a company that has been a trusted leader in home services for more than 90 years.