Plumbing Service Manager

Michael & Son Services Inc; Richmond, Northern (VA, KY); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health

STD/LTD

Vision

Supplemental Life

Legal Shield

FSA

401(k)

Job summary

Michael and Son Services, Inc. is seeking an Experienced Plumbing Service Manager to lead technicians and sales staff, ensuring service quality and growth across the Richmond area. The role emphasizes coaching, customer relations, and adherence to industry standards.

The successful candidate will manage administrative tasks, regulatory compliance, and repairs when needed, while monitoring performance and driving a culture of safety and accountability within a long-standing family-owned company.

Qualifications

• Experience leading technicians and sales staff to meet goals.
• Ability to learn industry standards and company services.
• Strong customer service mindset with coaching for upselling.
• Manage administrative tasks and compliance with regulations.
• Resolve escalated customer issues and audits of service work.
• Read and analyze P&L statements and controls.

Responsibilities

• Oversee technicians and sales consultants to meet team objectives.
• Coach and develop staff to improve customer satisfaction and upsell.
• Handle administrative tasks and regulatory compliance.
• Monitor and reduce recurring customer issues and complaints.
• Audit work to ensure quality and accuracy; perform repairs if needed.
• Manage P&L and financial performance of the service department.

Skills

Team leadership

Customer service

Upselling

P&L management

Regulatory knowledge

Communication

Problem solving

Job description

Do you have a strong desire to succeed and value professional growth? Are you looking for an employer who values diversity, high-quality service, and giving back to their community? If so, you've come to the right place, WE are looking for YOU!

We're looking for an Experienced Plumbing Service Manager

The right candidate will have experience in the following areas:

• Effectively manages team members, including technicians and sales consultants, to ensure team objectives and sales goals are being carried out
• Has the ability and willingness to learn the industry standards and practices, including product details and company services offered
• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching your team to upsell products and services and taking care of any customer concerns or complaints quickly and professionally
• Assists with or performs administrative tasks
• Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
• Resolves escalated customer issues by developing and maintaining a great relationship with customers
• Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
• Regularly audits work being done and customer service is provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
• Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure the highest quality of work
• Successfully read and manage P& L Statements
• Must be able to pass a drug screen and criminal background check

Michael and Son offers a competitive benefits package including but not limited to the following:

• Health
• STD/LTD
• Vision
• Supplemental Life
• Legal Shield
• FSA
• 401(k)

Michael and Son Services, Inc. is the premier, provider of Electrical, Plumbing, HVAC, and Restoration services. Michael and Son Services is a family-owned and multi-state operated business based out of Alexandria, Virginia, with locations along the East Coast, we've been in business since 1976. We place tremendous value in our employees because, without them, Michael and Son wouldn't be where it is today leading the charge of the service industry!

Our company provides an excellent work environment and is passionate about its dedication to achievement. We place an enormous value on the welfare and commitment of our employees as well as the superior level of service they provide to our customers.

Don't let this opportunity pass you by!!!! We are growing at a rapid pace, the opportunity for advancement is determined by how much you want to succeed. Michael and Son take pride in promoting within. Think you have what it takes to showcase your talent in the service industry?

Michael and Son Services provides equal employment opportunities to all qualified applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #ZR