Plumbing Service Manager: Lead & Coach High-Impact Team

Same Day Water Heaters; Leander (TX); On-site; USD 65,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Paid holidays

Performance bonus

Vehicle allowance

Job summary

Same Day Water Heaters is seeking a skilled Service Manager to lead a team of plumbers and sales associates, overseeing installations and customer service in a fast-paced environment. You will coach staff, track sales goals, and coordinate training while ensuring accurate paperwork and timely job completion.

A Journeyman plumbing license is required, with benefits including health and retirement options. This role includes estimating tankless installations, communicating with management, and

Qualifications

• Must hold a Journeyman or higher plumbing license.
• Lead and coach a team of plumbers and sales associates.
• Oversee job estimates and ensure accurate paperwork.
• Manage customer service and ensure timely completion.
• Experience with dispatching software.
• Background checks required.

Responsibilities

• Instruct, coach, and manage staff of plumbers and sales associates.
• Track sales goals and set targets.
• Provide estimations for tankless water heater installations.
• Coordinate with management and attend conference calls.
• Maintain positive associate morale.
• Handle general clerical duties.
• Answer phones and resolve customer conflicts.
• Ensure tasks are completed accurately and on time.

Skills

Team leadership

Customer service

Verbal communication

Problem solving

Education

Journeyman plumber license

Tools

MS Office

Dispatch software

Job description

Same Day Water Heaters is seeking a skilled Service Manager to lead a team of plumbers and sales associates, overseeing installations and customer service in a fast-paced environment. You will coach staff, track sales goals, and coordinate training while ensuring accurate paperwork and timely job completion.

A Journeyman plumbing license is required, with benefits including health and retirement options. This role includes estimating tankless installations, communicating with management, and