Plumbing Service Manager

Same Day Water Heaters; Leander (TX); On-site; USD 65,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Paid holidays

Performance bonus

Vehicle allowance

Job summary

Same Day Water Heaters is seeking a skilled Service Manager to lead a team of plumbers and sales associates, overseeing installations and customer service in a fast-paced environment. You will coach staff, track sales goals, and coordinate training while ensuring accurate paperwork and timely job completion.

A Journeyman plumbing license is required, with benefits including health and retirement options. This role includes estimating tankless installations, communicating with management, and

Qualifications

• Must hold a Journeyman or higher plumbing license.
• Lead and coach a team of plumbers and sales associates.
• Oversee job estimates and ensure accurate paperwork.
• Manage customer service and ensure timely completion.
• Experience with dispatching software.
• Background checks required.

Responsibilities

• Instruct, coach, and manage staff of plumbers and sales associates.
• Track sales goals and set targets.
• Provide estimations for tankless water heater installations.
• Coordinate with management and attend conference calls.
• Maintain positive associate morale.
• Handle general clerical duties.
• Answer phones and resolve customer conflicts.
• Ensure tasks are completed accurately and on time.

Skills

Team leadership

Customer service

Verbal communication

Problem solving

Education

Journeyman plumber license

Tools

MS Office

Dispatch software

Job description

Same Day Water Heaters is a growing plumbing company, and we credit this to our commitment to taking care of our employees - who take care of our customers. Come join the Same Day Water Heaters team if you are seeking to grow professionally and enjoy a fast-paced working environment.

We are seeking to hire a skilled Service Manager who can instruct, coach, and manage a staff of plumbers and sales associates as they install water heaters and plumbing fixtures. This Service Manager will also be tasked with overseeing the activities and performance of your plumbing team by tracking sales goals, setting individual sales and customer service targets, and facilitating the ongoing training of your team.

• Ensure tasks being completed accurately and in a timely manner by field and operational personnel

• Manage workflow by monitoring plumbers to make sure all jobs are complete with accurate paperwork and positive customer service
• Provide estimations for tankless water heater installations and non-standard plumbing jobs as needed
• Communicate proactively with management often
• Maintain positive associate morale
• Perform general clerical duties (e.g., copying, faxing, mail distribution, filing, etc.)
• Answer phones and resolve customer conflicts when needed
• Attend conference calls and update management on status of key processes
• Ability to coach plumbers and associates in need of job improvement and document if needed
• Perform all other related duties as assigned
• All job offers are contingent on the successful completion of a stringent background check prior to employment

Core Competencies:

• A Journeyman or above license in plumbing

• Ability to successfully lead a team of plumbers and sales associates
• Good analytical, written and verbal skills
• Proficient in MS Office
• Strong attention to detail and excellent organizational skills required
• Able to multi-task in a fast paced and deadline driven environment
• Able to maintain professionalism and a positive service attitude always
• Attendance and punctuality are extremely important to lead the team by example
• Experience working with dispatching software

• Salary based on relevant experience and performance
• Health, Dental, Vision, and Life Insurance
• Paid time off (PTO) and Paid Holidays
• Mid-year and annual bonus opportunities based on job performance and company profitability
• Negotiable: Vehicle allowance /Company Vehicle