Residential Plumbing Service Manager

Legacy Air Las Vegas; Las Vegas (NV); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Salary target 100k-150k

Health insurance

Retirement plan

Paid time off

Career growth

Team environment

Job summary

Legacy Heating, Cooling, Plumbing & Electrical in Las Vegas is seeking a Plumbing Service Manager to lead the plumbing service department and ensure top-quality customer service. The role requires strong leadership, deep plumbing expertise, and a drive to optimize operations and outcomes.

You will oversee technicians, dispatchers, and admin staff, drive service improvements, and maintain safety and compliance across all activities.

Qualifications

• 5+ years of experience in plumbing service operations, with a managerial role.
• Master Plumber License required.
• Strong technical knowledge of plumbing systems, equipment and components.
• Excellent leadership abilities to motivate a team.
• Excellent communication skills with clients, staff and stakeholders.
• Solid organizational and time management skills.
• Proficiency in computer applications such as Microsoft Office and plumbing service management software.
• Valid driver’s license and clean driving record.

Responsibilities

• Lead and manage the plumbing service department, including technicians, dispatchers, and admin staff.
• Develop and implement strategies to optimize service operations and customer satisfaction.
• Monitor service performance metrics and adjust to meet targets.
• Oversee scheduling and dispatch of service calls for timely delivery.
• Provide technical support and guidance to technicians.
• Cultivate relationships with clients, vendors and subcontractors to support growth.
• Ensure compliance with company policies, regulations, and safety standards.
• Stay informed about industry trends to drive continuous improvement.
• Collaborate with other departments to coordinate resources.

Skills

Leadership

Communication

Microsoft Office

Plumbing knowledge

Driver's license

Time management

Organizational skills

Service software

Tools

Plumbing service management software

Microsoft Office

Job description

Overview

Join Legacy Heating, Cooling, Plumbing & Electrical, a premier provider of plumbing solutions dedicated to delivering exceptional service and exceeding customer expectations. With a commitment to excellence and a passion for innovation, we're setting the standard in the plumbing industry. As we continue to expand our operations, we're seeking a talented and experienced Plumbing Service Manager to lead our dynamic team.

Position Overview

The Plumbing Service Manager will be responsible for overseeing all aspects of our plumbing service department, ensuring the highest level of quality, efficiency, and customer satisfaction. This role requires strong leadership skills, technical expertise in plumbing systems, and a customer-focused mindset. The ideal candidate will have a proven track record in plumbing service operations, excellent communication skills, and a passion for delivering superior service.

Key Responsibilities

• Lead and manage the plumbing service department, including service technicians, dispatchers, and administrative staff.
• Develop and implement strategies to optimize service operations, improve efficiency, and enhance customer satisfaction.
• Monitor and analyze service performance metrics, including response times, job completion rates, and customer feedback, and make adjustments as needed to achieve targets.
• Oversee the scheduling and dispatching of service calls to ensure timely and efficient service delivery.
• Provide technical support and guidance to service technicians, including troubleshooting complex issues and recommending solutions.
• Cultivate and maintain positive relationships with clients, vendors, and subcontractors to support business growth and development.
• Ensure compliance with company policies, industry regulations, and safety standards.
• Stay informed about industry trends, technologies, and best practices to drive continuous improvement.
• Collaborate with other departments to coordinate resources and support company-wide initiatives.

Qualifications

• Minimum of 5 years of experience in plumbing service operations, with a proven track record of success in a managerial or leadership role.
• Master Plumber License required
• Strong technical knowledge of plumbing systems, equipment, and components.
• Excellent leadership abilities with the ability to motivate and inspire a team.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with clients, team members, and stakeholders.
• Solid organizational and time management skills with the ability to prioritize tasks and meet deadlines.
• Proficiency in computer applications such as Microsoft Office and plumbing service management software.
• Valid driver's license and clean driving record.

Benefits

• Competitive salary commensurate with experience. (Target OTE: $100,000-$150,000+)
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• Supportive work environment with a focus on teamwork and collaboration.

Posted Min Pay Rate

USD $70,000.00/Yr.

Posted Max Pay Rate

USD $90,000.00/Yr.