Plumbing Service Manager

Bio Plumbing; Tennessee; On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Job summary

Bio Plumbing is seeking a Plumbing Service Manager to lead their residential service department in Loudon, TN. This role involves managing technicians, ensuring customer satisfaction, and driving departmental profitability.

The ideal candidate will have at least 2 years in service management, strong leadership skills, and a passion for developing team members. The position offers competitive compensation including a base salary of $80,000 - $95,000 plus performance bonuses, with total earnings potential exceeding $120,000.

Qualifications

• 2+ years of service management, supervisory, or leadership experience.
• Strong leadership and coaching abilities.
• Valid driver’s license and clean driving record.

Responsibilities

• Lead, coach, and develop a team of plumbing technicians.
• Drive department performance, profitability, and customer satisfaction.
• Manage scheduling, dispatch coordination, and daily operations.
• Ensure compliance with safety standards and company procedures.

Skills

Leadership and coaching abilities

Excellent communication and customer service skills

Tools

ServiceTitan or similar software

Job description

PLUMBING SERVICE MANAGER

Lead a Winning Team. Drive Growth.

Location: Loudon, TN

Base Salary: $80,000–$95,000 + Performance Bonuses. Total Compensation Potential: $95,000 – $120,000+ per year.

Are you ready to lead a high‑performing plumbing team? We’re not looking for someone to simply manage technicians. We’re looking for a leader who can inspire a team, elevate customer experiences, drive revenue growth, and help build one of the most respected plumbing service departments in East Tennessee. If you thrive on coaching others, hitting goals, improving performance, and creating a culture where people love coming to work, this could be the opportunity you’ve been waiting for. This is your chance to step into a key leadership role with a growing company that values its people, rewards results, and provides the resources you need to succeed.

Why Top Service Managers Choose Us

Exceptional Compensation

• Competitive base salary of $80,000 – $95,000
• Performance‑based bonus program
• Total earning potential of $95,000 – $120,000+

Make a Real Impact

• Direct influence on department growth and profitability
• Ability to shape team culture and performance
• Opportunity to implement new ideas and improve operations

Build and Lead a Winning Team

• Coach and mentor technicians to reach their full potential
• Develop future leaders within the organization
• Create a culture focused on excellence and accountability

Comprehensive Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays

Support You Can Count On

• Dedicated office and dispatch support
• Established customer base
• Proven systems and processes
• Leadership team invested in your success

What You'll Be Responsible For

As our Plumbing Service Manager, you’ll lead the day‑to‑day operations of our residential service department while ensuring customers receive an exceptional experience every time.

• Lead, coach, and develop a team of plumbing technicians
• Drive department performance, profitability, and customer satisfaction
• Manage scheduling, dispatch coordination, and daily operations
• Conduct ride‑alongs, coaching sessions, and performance reviews
• Monitor KPIs, revenue goals, and technician performance
• Resolve escalated customer concerns professionally and effectively
• Ensure compliance with safety standards and company procedures
• Identify opportunities for service, repair, and maintenance growth
• Foster a positive, accountable, and high‑performance culture
• Collaborate with office staff to maximize efficiency and customer experience

What It Takes to Succeed

Required

• 2+ years of service management, supervisory, or leadership experience
• Strong leadership and coaching abilities
• Excellent communication and customer service skills
• Valid driver’s license and clean driving record

Preferred

• 5+ years of residential plumbing experience
• Experience with ServiceTitan or similar service management software
• Proven ability to improve team performance and drive revenue growth

Who Thrives Here?

• Loves developing people
• Holds teams accountable while earning their respect
• Enjoys solving problems and improving processes
• Is motivated by results and performance
• Takes pride in creating outstanding customer experiences
• Wants to be a key contributor to a growing company

This is an opportunity to lead, influence, and build something special. If you’re ready to take ownership of a growing service department, develop a winning team, and be rewarded for your results, we want to hear from you.

Apply today and take the next step in your leadership career.

Compensation: $80,000–$95,000 Base + Performance Bonuses. Total Earnings Potential: $95,000 – $120,000+ per year.