Plumbing Service Manager

T3 Services Group; Austin (TX); On-site; USD 90,000 - 110,000; Full time

Job summary

Radiant Plumbing & Air Conditioning in Austin, TX is seeking an experienced Plumbing Service Manager to lead a high-performing residential plumbing team and keep weekend operations running strong. This hands-on role focuses on coaching plumbers, driving performance, and delivering consistent 5-star service.

You'll spend time supporting technicians, coordinating with Dispatch, and ensuring service standards align with the Radiant brand.

Qualifications

• High school diploma or equivalent is required.
• Proficient with mobile devices and basic computer applications.
• Plumbing license appropriate to role (Journeyman or higher preferred).
• Valid, clean driver's license.

Responsibilities

• Lead, manage and coach plumbing technicians with 1:1s and reviews.
• Collaborate with Dispatch to assign the right plumber to each job.
• Track performance and provide individualized coaching and feedback.
• Oversee safety meetings and enforce safe work practices.
• Drive service and sales performance through ride-alongs and site visits.

Education

High school diploma or equivalent

Tools

ServiceTitan

Microsoft Office

Job description

Radiant Plumbing & Air Conditioning

Since 1999, we've been Austin's bold and quirky solution for all things plumbing and air conditioning. We don't just stand out - we shine! From memorable service to a fun-loving company culture, we're a team that has your back (and yes, we mean it). Ready to take your career to the next level? Don't let your future swirl down the drain - apply today and join the best in the business!

If you're a servant leader looking for your employer home, apply today!

Compensation

$90,000-$110,000 base salary, plus a 10% performance bonus and separate weekend bonus opportunities

About the Role

We're looking for an experienced Plumbing Service Manager to lead a high-performing residential plumbing team and keep weekend operations running strong. This role is hands-on, people-focused, and performance-driven. You'll spend the majority of your time supporting plumbers, coaching performance, and ensuring our customers receive consistent 5-star service.

If you've led plumbing technicians before, know how to coach results, and enjoy being visible and involved, this is a great opportunity to join a growing, winning team.

What You'll Be Doing

• Lead, manage, and hold plumbing technicians accountable through 1:1s, team meetings, coaching, and performance reviews
• Maintain consistent involvement in company-sponsored and team-building activities
• Track technician performance and customer interactions, providing individualized coaching
• Partner closely with Dispatch to ensure the right plumber is assigned to the right job
• Meet weekly with the Dispatch Manager to review schedules, technician needs, and scorecards
• Provide ongoing service and sales performance support through ride-alongs, site visits, and coaching
• Represent, train, and reinforce the Radiant brand and customer experience at all times
• Understand, enforce, and optimize ServiceTitan processes
• Collaborate with leadership to develop motivation and incentive programs aligned with company goals
• Create, reinforce, and enforce truck restock and inventory standards
• Enforce quality workmanship across the plumbing service team
• Oversee technician technical assessments and checklist completion
• Lead safety meetings and promote a safe work environment
• Oversee customer issue resolution, including site visits, follow-up calls, and coordination with Finance when needed

What We're Looking For

Education

• High school diploma or equivalent (required)

Technical & Computer Skills

• Proficient with mobile devices
• Strong working knowledge of ServiceTitan (or similar service software)
• Comfortable using Microsoft Office applications

Certifications & Licenses

• Plumbing license appropriate to role (Journeyman or higher preferred)
• Valid, clean driver's license

If you're ready to lead from the front, coach a strong plumbing team, and own weekend performance, we'd love to talk.

#RadiantATX1