Plumbing Service and Sales Manager

Pronto Plumbing; Camp Hill (Cumberland County); On-site; USD 75,000 - 107,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid holidays & vacation

Paid technical training

Tool assistance program

Life insurance

Employee appreciation events

Job summary

Pronto Plumbing is seeking a Plumbing Service and Sales Manager in Camp Hill, PA, to lead our service team, coach technicians in the field, and drive a strong Selling Technician culture that enhances customer relationships.

The role emphasizes hands-on leadership, rapid problem-solving, and continuous improvement in a fast-paced service operation.

Qualifications

• 5+ years of residential plumbing service experience.
• 2+ years in a plumbing leadership role (e.g., Service Manager, Field Supervisor).
• Strong knowledge of residential plumbing service, repair, replacement, and installation.
• Experience coaching technicians in a customer-facing service environment.
• Experience with residential plumbing sales or a Selling Technician model.
• Sales or leadership training through Nexstar, Weldon Long, or similar program is a plus.

Responsibilities

• Lead, coach, and develop plumbing technicians while setting clear expectations for performance, professionalism, and customer experience.
• Spend time in the field supporting technicians through complex service calls and repair opportunities.
• Develop a Selling Technician culture by coaching the team to identify needs and present solutions.
• Help technicians strengthen their technical knowledge, communication skills, and ability to create value for customers.
• Work with leadership to improve service performance, team development, processes, and customer satisfaction.
• Lead team meetings and training sessions to keep technicians informed, motivated, and focused on continuous improvement.
• Maintain a high standard of accountability within a positive, energetic team environment.

Skills

Leadership

Coaching

Customer communication

Field leadership

Sales knowledge

Job description

Plumbing Service and Sales Manager

$75,000 - $107,000/Year | Camp Hill, PA

Pronto Plumbing & Drain, Inc. is looking for a driven Plumbing Service and Sales Manager to lead and develop our plumbing service team. This is an exciting opportunity for an experienced plumbing professional who enjoys being out in the field, developing people, working directly with customers, and helping a team turn great service into lasting customer relationships.

We\'re looking for a leader who thrives in a dynamic, fast-moving environment and brings energy, urgency, and a genuine desire to keep improving. If you enjoy solving problems, coaching others, building confidence in your team, and staying engaged with the work rather than sitting behind a desk, this role offers the opportunity to make a real impact.

What You\'ll Do

• Lead, coach, and develop plumbing technicians while setting clear expectations for performance, professionalism, and customer experience
• Spend time in the field supporting technicians through complex service calls, customer conversations, and repair or replacement opportunities
• Develop a strong Selling Technician culture by coaching the team to confidently identify needs and present appropriate solutions to help our Customers and Families live a healthier, safer & more enjoyable life!
• Help technicians strengthen their technical knowledge, communication skills, and ability to create value for customers. Competence builds confidence.
• Work closely with leadership to improve service performance, team development, processes, and customer satisfaction
• Lead engaging team meetings and training sessions that keep technicians informed, motivated, and focused on continuous improvement
• Maintain a high standard of accountability while creating a positive, energetic team environment

What We\'re Looking For

• 5+ years of residential plumbing service experience
• 2+ years in a plumbing leadership role, such as Service Manager, Field Supervisor, Lead Plumber, or similar
• Strong knowledge of residential plumbing service, repair, replacement, and installation
• Experience coaching technicians in a customer-facing service environment
• Experience with residential plumbing sales or a Selling Technician model
• Strong customer communication skills and a professional, polished presence
• High sense of urgency and ability to thrive in a fast-paced service environment
• Hands-on leadership style with a willingness to spend significant time in the field
• Curious, accountable, and motivated by continuous learning and team development
• Sales or leadership training through Nexstar, Weldon Long, or a similar program is a plus

What We Offer

• Medical, dental and vision insurance
• 401(k) with company match
• Paid holidays & vacation
• Paid technical training
• Tool assistance program
• Life insurance
• Employee appreciation events

What Success Looks Like in This Role

We are looking for a hands-on leader who supports technicians when they need guidance, delivers engaging training, and leads with accountability, humility, and a commitment to continuous learning. Someone who takes pride in your technical knowledge, believes in the value of skilled plumbing professionals, and enjoys helping the team grow both professionally and financially.

About Pronto Plumbing

For more than five decades, Pronto Plumbing has provided plumbing, heating, and cooling services to homeowners and businesses throughout Harrisburg, York & Lancaster Region of Pennsylvania. We take pride in quality workmanship, transparent service, and exceptional customer care. We have long term relationships with Customers & Vendors.

We\'re building a team that values professionalism, accountability, continuous learning, and doing right by the customer. This is an opportunity for a plumbing leader who wants to develop people, stay connected to the field, and help shape the success of a growing service operation.