Plumbing Operations Manager: Grow Teams & Elevate Service

All Service Professionals; Hibbing (MN); On-site; USD 80,000 - 120,000; Full time

Job summary

All Service Professionals is seeking a Plumbing Operations Manager to lead and scale its Duluth plumbing department. This hands-on leader will recruit, coach, and manage field teams, ensuring high-quality customer service and safety adherence.

The role emphasizes developing scalable processes, reporting on KPIs, and aligning operations with business goals. On-site leadership and strong communication are required to drive growth and long-term success.

Qualifications

• 3+ years of leadership experience within plumbing, HVAC, construction, field service, or similar operational environments.
• Home services experience preferred, but not required.
• Proven success leading teams, driving accountability, and delivering measurable business results.
• Experience recruiting, developing, and retaining high-performing field teams.
• Strong problem-solving skills and the ability to make sound decisions in a fast-paced environment.
• Experience managing operational metrics and implementing process improvements.
• Excellent communication, coaching, and team-building skills.
• Familiarity with ServiceTitan or similar field service management platforms is a plus.
• Ability to work on-site as a hands-on leader throughout the Duluth market.

Responsibilities

• Lead, coach, and develop a team of plumbing professionals to achieve performance goals and deliver outstanding customer service.
• Drive department growth through recruiting, hiring, onboarding, and developing top plumbing talent.
• Build a high-performing culture centered around accountability, quality, safety, and customer experience.
• Own daily field operations by setting priorities, removing obstacles, and driving execution.
• Monitor and analyze KPIs to improve revenue, profitability, productivity, and customer satisfaction.
• Partner with leadership, sales, dispatch, and support teams to align operational execution with business objectives.
• Ensure quality workmanship, efficient material usage, and timely completion of jobs.
• Conduct ride-alongs, field audits, and job site visits to support technician development and maintain quality standards.
• Manage customer escalations and ensure prompt resolution of service concerns.
• Drive accountability around safety, compliance, permitting, and company standards.
• Develop and implement scalable systems and processes to support continued growth across the department.

Skills

Leadership

Team development

People management

Recruiting

Tools

ServiceTitan

Job description

All Service Professionals is seeking a Plumbing Operations Manager to lead and scale its Duluth plumbing department. This hands-on leader will recruit, coach, and manage field teams, ensuring high-quality customer service and safety adherence.

The role emphasizes developing scalable processes, reporting on KPIs, and aligning operations with business goals. On-site leadership and strong communication are required to drive growth and long-term success.