Operations Manager, Plumbing

Apex Service Partners; Hibbing (MN); On-site; USD 80,000 - 120,000; Full time

Job summary

Apex Service Partners is seeking a Plumbing Operations Manager to lead and grow the Plumbing department in the Duluth market. You will build high-performing teams, develop people, and implement scalable processes to support long-term growth.

The role emphasizes customer experience, accountability, and operational excellence, with hands-on leadership on-site and a focus on meeting KPIs to drive revenue and satisfaction.

Qualifications

• 3+ years of leadership within plumbing or field service environments.
• Experience recruiting, developing, and retaining field teams.
• Strong problem-solving and decision-making in fast-paced settings.
• Familiarity with ServiceTitan or similar platforms is a plus.
• On-site hands-on leadership in the Duluth market.

Responsibilities

• Lead, coach, and develop a team of plumbing professionals to meet goals and serve customers.
• Drive department growth through recruiting, onboarding, and development.
• Build a culture of accountability, quality, safety, and customer experience.
• Own daily field operations, set priorities, remove obstacles, drive execution.
• Monitor KPIs to improve revenue, profitability, productivity, and satisfaction.
• Collaborate with leadership, sales, dispatch, and support teams to align execution.
• Ensure quality workmanship, efficient material usage, and timely completes.
• Conduct ride-alongs and field audits to support technician growth and quality.
• Manage customer escalations and prompt service issue resolution.
• Drive safety, compliance, permitting, and company standards.
• Develop scalable systems and processes for future growth.

Skills

Leadership

Team development

Operations management

Recruiting

Communication

Tools

ServiceTitan

Job description

Overview

Passionate about people & process? Due to a recent promotion within the organization, we're looking for a Plumbing Operations Manager to lead and grow our Plumbing department in the Duluth market. This is an exciting opportunity for a proven leader who enjoys building high-performing teams, developing people, and creating scalable processes that support long-term growth. While plumbing knowledge is ideal, we welcome candidates with strong leadership backgrounds in home services and other field-based industries where customer experience, accountability, operational excellence, and team development are critical to success.

Key Responsibilities:

• Lead, coach, and develop a team of plumbing professionals to achieve performance goals and deliver outstanding customer service.
• Drive department growth through recruiting, hiring, onboarding, and developing top plumbing talent.
• Build a high-performing culture centered around accountability, quality, safety, and customer experience.
• Own daily field operations by setting priorities, removing obstacles, and driving execution.
• Monitor and analyze KPIs to improve revenue, profitability, productivity, and customer satisfaction.
• Partner with leadership, sales, dispatch, and support teams to align operational execution with business objectives.
• Ensure quality workmanship, efficient material usage, and timely completion of jobs.
• Conduct ride-alongs, field audits, and job site visits to support technician development and maintain quality standards.
• Manage customer escalations and ensure prompt resolution of service concerns.
• Drive accountability around safety, compliance, permitting, and company standards.
• Develop and implement scalable systems and processes to support continued growth across the department.

What You Bring:

• 3+ years of leadership experience within plumbing, HVAC, electrical, construction, field service, or similar operational environments.
• Home services experience preferred, but not required.
• Proven success leading teams, driving accountability, and delivering measurable business results.
• Experience recruiting, developing, and retaining high-performing field teams.
• Strong problem-solving skills and the ability to make sound decisions in a fast-paced environment.
• Experience managing operational metrics and implementing process improvements.
• Excellent communication, coaching, and team-building skills.
• Familiarity with ServiceTitan or similar field service management platforms is a plus.
• Ability to work on-site as a hands-on leader throughout the Duluth market.

What's In It For You:

• Competitive base salary plus performance-based bonus opportunity.
• Comprehensive benefits package including medical, dental, vision, life insurance, and 401(k).
• A unique opportunity to build, develop, and shape the future of a growing Plumbing department.
• Career advancement opportunities within a growing organization that values internal promotion.
• The ability to make a direct impact on the growth, performance, and long-term success of the business.
• A collaborative leadership team committed to supporting your success.

We are proud to be an Equal Opportunity Employer committed to creating an inclusive workplace for all employees.

Posted Max Pay Rate

USD $120,000.00/Yr.

Posted Min Pay Rate

USD $80,000.00/Yr.