Operations Manager, Plumbing

All Service Professionals; Hibbing (MN); On-site; USD 80,000 - 120,000; Full time

Job summary

All Service Professionals is seeking a Plumbing Operations Manager to lead and scale its Duluth plumbing department. This hands-on leader will recruit, coach, and manage field teams, ensuring high-quality customer service and safety adherence.

The role emphasizes developing scalable processes, reporting on KPIs, and aligning operations with business goals. On-site leadership and strong communication are required to drive growth and long-term success.

Qualifications

• 3+ years of leadership experience within plumbing, HVAC, construction, field service, or similar operational environments.
• Home services experience preferred, but not required.
• Proven success leading teams, driving accountability, and delivering measurable business results.
• Experience recruiting, developing, and retaining high-performing field teams.
• Strong problem-solving skills and the ability to make sound decisions in a fast-paced environment.
• Experience managing operational metrics and implementing process improvements.
• Excellent communication, coaching, and team-building skills.
• Familiarity with ServiceTitan or similar field service management platforms is a plus.
• Ability to work on-site as a hands-on leader throughout the Duluth market.

Responsibilities

• Lead, coach, and develop a team of plumbing professionals to achieve performance goals and deliver outstanding customer service.
• Drive department growth through recruiting, hiring, onboarding, and developing top plumbing talent.
• Build a high-performing culture centered around accountability, quality, safety, and customer experience.
• Own daily field operations by setting priorities, removing obstacles, and driving execution.
• Monitor and analyze KPIs to improve revenue, profitability, productivity, and customer satisfaction.
• Partner with leadership, sales, dispatch, and support teams to align operational execution with business objectives.
• Ensure quality workmanship, efficient material usage, and timely completion of jobs.
• Conduct ride-alongs, field audits, and job site visits to support technician development and maintain quality standards.
• Manage customer escalations and ensure prompt resolution of service concerns.
• Drive accountability around safety, compliance, permitting, and company standards.
• Develop and implement scalable systems and processes to support continued growth across the department.

Skills

Leadership

Team development

People management

Recruiting

Tools

ServiceTitan

Job description

Overview

Passionate about people & process? Due to a recent promotion within the organization, we're looking for a Plumbing Operations Manager to lead and grow our Plumbing department in the Duluth market. This is an exciting opportunity for a proven leader who enjoys building high-performing teams, developing people, and creating scalable processes that support long-term growth. While plumbing knowledge is ideal, we welcome candidates with strong leadership backgrounds in home services and other field-based industries where customer experience, accountability, operational excellence, and team development are critical to success.

Key Responsibilities:

• Lead, coach, and develop a team of plumbing professionals to achieve performance goals and deliver outstanding customer service.
• Drive department growth through recruiting, hiring, onboarding, and developing top plumbing talent.
• Build a high-performing culture centered around accountability, quality, safety, and customer experience.
• Own daily field operations by setting priorities, removing obstacles, and driving execution.
• Monitor and analyze KPIs to improve revenue, profitability, productivity, and customer satisfaction.
• Partner with leadership, sales, dispatch, and support teams to align operational execution with business objectives.
• Ensure quality workmanship, efficient material usage, and timely completion of jobs.
• Conduct ride-alongs, field audits, and job site visits to support technician development and maintain quality standards.
• Manage customer escalations and ensure prompt resolution of service concerns.
• Drive accountability around safety, compliance, permitting, and company standards.
• Develop and implement scalable systems and processes to support continued growth across the department.

What You Bring:

• 3+ years of leadership experience within plumbing, HVAC, electrical, construction, field service, or similar operational environments.
• Home services experience preferred, but not required.
• Proven success leading teams, driving accountability, and delivering measurable business results.
• Experience recruiting, developing, and retaining high-performing field teams.
• Strong problem-solving skills and the ability to make sound decisions in a fast-paced environment.
• Experience managing operational metrics and implementing process improvements.
• Excellent communication, coaching, and team-building skills.
• Familiarity with ServiceTitan or similar field service management platforms is a plus.
• Ability to work on-site as a hands-on leader throughout the Duluth market.

What's In It For You:

• Competitive base salary plus performance-based bonus opportunity.
• Comprehensive benefits package including medical, dental, vision, life insurance, and 401(k).
• A unique opportunity to build, develop, and shape the future of a growing Plumbing department.
• Career advancement opportunities within a growing organization that values internal promotion.
• The ability to make a direct impact on the growth, performance, and long-term success of the business.
• A collaborative leadership team committed to supporting your success.

We are proud to be an Equal Opportunity Employer committed to creating an inclusive workplace for all employees.

Posted Min Pay Rate

USD $80,000.00/Yr.

Posted Max Pay Rate

USD $120,000.00/Yr.