Plumbing Service Manager

Ideal Air Conditioning and Insulation; Phoenix (AZ); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Match

Paid Vacation

6 Holidays

Short-term Disability

Tuition Reimbursement

Company Vehicle

Gas Card

Uniform & Phone

iPhone & iPad

Job summary

Ideal Air Conditioning and Insulation in Phoenix, AZ, seeks a Founding Division Leader to build a new residential plumbing division from the ground up. You will establish processes, lead field operations, recruit and train staff, and work directly with ownership to shape the department’s future.

We offer a competitive pay range, bonuses, and a full benefits package, plus the opportunity to build a premier internal plumbing operation within an award-winning, locally owned company.

Qualifications

• 5+ years of residential plumbing experience.
• Leadership or supervisory experience preferred.
• High school diploma or equivalent.
• Valid driver’s license and insurable driving record.
• Excellent communication and customer service abilities.

Responsibilities

• Perform residential plumbing service, repair, troubleshooting and replacement work
• Lead the day-to-day operations of the plumbing department
• Help establish department processes, pricing, standards and best practices
• Build strong customer relationships while delivering exceptional service
• Coordinate scheduling and dispatch to maximize efficiency
• Review completed work for quality and profitability
• Train, mentor and develop future plumbing technicians
• Assist with recruiting and growing the plumbing team
• Work closely with ownership and other managers to support company growth
• Maintain high standards for safety, professionalism and customer satisfaction
• Help establish key performance metrics and accountability within the department

Skills

Residential plumber

Leadership

Customer service

Communication

Microsoft Office

Education

High school diploma

Tools

Service Titan

Excel

Google Workspace

Job description

(Founding Division Leader)

Ideal Air Conditioning and Insulation | Phoenix, AZ

We are locally owned- not private equity - Residential HVAC and home performance company serving homeowners throughout the Phoenix metro area. For nearly two decades, we have built our reputation on exceptional craftsmanship, honest services, strong customer relations, and taking care of our employees.

(Founding Division Leader)

Ideal Air Conditioning and Insulation | Phoenix, AZ

We are locally owned- not private equity - Residential HVAC and home performance company serving homeowners throughout the Phoenix metro area. For nearly two decades, we have built our reputation on exceptional craftsmanship, honest services, strong customer relations, and taking care of our employees.

We're looking for an experienced working Plumbing Service Manager to help build this department from the ground up.

This isn't a role where you're stepping into an existing department. You'll have the opportunity to help establish processes, serve customers in the field, develop the plumbing team, and work directly with ownership to build a premier residential plumbing operation. As the division grows, you'll play a key role in hiring, training, developing systems, and helping shape the future of the business.

If you've ever wanted the opportunity to build something the right way-with the support of an established, award-winning company behind you-this is that opportunity.

Pay Scale: $85, 000 - $120,000 per year, Depending on Experience + Bonuses

Work Hours: Monday - Friday, with occasional evenings and weekends during peak demand

Benefits

• Health, Dental, and Vision Insurance,
• Company Paid Life Insurance,
• 401(k) with Company Match,
• Paid Vacation Time,
• 6 Paid Holidays,
• Short-term disability,
• Tuition Reimbursement,
• Take-home company vehicle + gas card,
• Company uniform and Phone,
• iPhone and iPad

What This Position Offers

• Opportunity to build and lead a brand-new plumbing division
• Locally owned company - not private equity - with almost 20 years of proven success
• Strong reputation for quality and customer satisfaction
• Direct access to ownership with the ability to make a meaningful impact
• Long term career growth potential
• Performance bonuses tied to department's success

What You Will Be Doing

• Perform residential plumbing service, repair, troubleshooting and replacement work
• Lead the day-to-day operations of the plumbing department
• Help establish department processes, pricing, standards and best practices
• Build strong customer relationships while delivering exceptional service
• Coordinate scheduling and dispatch to maximize efficiency
• Review completed work for quality and profitability
• Train, mentor and develop future plumbing technicians
• Assist with recruiting and growing the plumbing team
• Work closely with ownership and other managers to support company growth
• Maintain high standards for safety, professionalism and customer satisfaction
• Help establish key performance metrics and accountability within the department

What We Are Looking For

• Highly experienced residential plumber
• High school diploma or equivalent
• Valid driver's license and insurable driving record
• 5+ years of residential plumbing experience
• Previous leadership, supervisory, or management experience preferred
• Excellent communication and customer service abilities
• Ability to coach, mentor, and develop others
• Advanced communication skills
• Experienced with Microsoft Word, Excel and Google Workspace
• Comfortable using technology, experience using Service Titan preferred
• Organized with excellent follow up skills and attention to detail

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.

plumber, installer, hvac, journeyman, journeyman plumber, residential service, residential, commercial, install, installation