HVAC & Plumbing Counter Sales Pro

Ferguson Enterprises, Inc.; Everett (WA); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Health

Dental

Vision

Paid time off

Life insurance

401(k) with a company match

Mental health coverage

Disability benefits

Parental leave

Associate discounts

Job summary

Ferguson Enterprises, Inc. is seeking a knowledgeable Counter Sales Associate to advise plumbing and HVAC contractors and help customers choose the right products for their projects.

Responsibilities include engaging customers at the counter and by phone or email, applying product expertise, and driving sales through upselling and cross-selling while maintaining accurate transactions and timely order fulfillment. Safety and PPE are emphasized in this role.

Qualifications

• 0-3 years of experience in customer service or sales; plumbing/HVAC or related industry preferred.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
• Digital literacy and ability to learn new systems quickly.
• Organizational skills and ability to manage multiple priorities.
• Passion for delivering exceptional customer experiences.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper use of PPE.

Skills

Customer service

Sales

Communication

Digital literacy

Organizational skills

Problem solving

Tools

POS systems

Job description

Ferguson Enterprises, Inc. is seeking a knowledgeable Counter Sales Associate to advise plumbing and HVAC contractors and help customers choose the right products for their projects.

Responsibilities include engaging customers at the counter and by phone or email, applying product expertise, and driving sales through upselling and cross-selling while maintaining accurate transactions and timely order fulfillment. Safety and PPE are emphasized in this role.