HVAC & Plumbing Counter Specialist

FERGUSON; Riverside (OH); On-site; USD 61,978,000 - 86,708,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Paid time off

Life insurance

401(k) with company match

Mental health coverage

Parental leave

Job summary

Ferguson is seeking a knowledge-based Counter Sales Associate to assist plumbing and HVAC contractor customers, providing product expertise and problem solving to drive sales. You will build relationships, upsell, and ensure exceptional service while handling transactions efficiently.

The role requires strong communication, a sales mindset, and the ability to manage inventory and safety practices in a fast-paced environment. Competitive wage with potential for overtime exists.

Qualifications

• 0–3 years of experience in customer service or sales; plumbing/HVAC knowledge preferred.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand needs and recommend solutions.

Skills

Customer engagement

Product knowledge

Sales mindset

Communication skills

Digital literacy

Organizational skills

Multitasking

Safety awareness

Tools

Catalogs

Computer systems

Manufacturer databases

Job description

Ferguson is seeking a knowledge-based Counter Sales Associate to assist plumbing and HVAC contractor customers, providing product expertise and problem solving to drive sales. You will build relationships, upsell, and ensure exceptional service while handling transactions efficiently.

The role requires strong communication, a sales mindset, and the ability to manage inventory and safety practices in a fast-paced environment. Competitive wage with potential for overtime exists.