Plumbing Field Supervisor — Lead & Grow Service Team

Veteran Air; Fort Myers (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental, Vision & Life

Paid Vacation & Holidays

401(k) with Company Match

Profit Sharing

Career Growth Opportunities

Job summary

Veteran Air in Fort Myers, FL is seeking an experienced Plumbing Field Supervisor to lead our plumbing service team, coach technicians, and drive operational excellence. This role aims to improve department performance, achieve revenue goals, and foster a culture of accountability, safety, and teamwork while delivering exceptional service to customers.

You will partner with dispatch, sales, installation, and warehouse teams to ensure seamless operations and deliver a best-in-class customer

Qualifications

• 5+ years of residential plumbing experience.
• 3+ years of plumbing leadership or management experience.
• Strong customer service and team-building skills.
• Experience managing performance metrics and department goals.
• Proficient with service management software (ServiceTitan preferred).
• Excellent communication and problem-solving abilities.

Responsibilities

• Lead, coach, and develop plumbing technicians
• Drive department performance, profitability, and customer satisfaction
• Monitor KPIs and implement strategies to achieve growth goals
• Partner with dispatch, sales, installation, and warehouse teams to ensure seamless operations
• Resolve escalated customer concerns professionally and effectively
• Conduct regular training, coaching, and team meetings
• Promote safety, accountability, and Veteran Air's core values

Skills

Residential plumbing experience

Leadership/management

Customer service

Team-building

Communication

Problem-solving

Tools

ServiceTitan

Job description

Veteran Air in Fort Myers, FL is seeking an experienced Plumbing Field Supervisor to lead our plumbing service team, coach technicians, and drive operational excellence. This role aims to improve department performance, achieve revenue goals, and foster a culture of accountability, safety, and teamwork while delivering exceptional service to customers.

You will partner with dispatch, sales, installation, and warehouse teams to ensure seamless operations and deliver a best-in-class customer