Plumbing Field Operations Leader

IES Residential Inc; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

IES Residential Inc in Charlotte, NC is seeking a Plumbing Operations Manager to oversee daily field plumbing operations, supervise crews, and ensure safe, on-time project execution in line with company standards.

You will coordinate with project management, vendors, and internal teams, drive productivity, enforce codes and safety, and lead onboarding, training, and workforce planning within the plumbing division.

Qualifications

• Strong knowledge of plumbing systems, installation practices, service procedures, and plumbing codes.
• Strong leadership, organizational, and operational management skills.
• Excellent verbal, written, and interpersonal communication abilities.
• Ability to manage multiple projects, crews, and operational priorities in fast-paced field environments.
• Strong problem-solving, decision-making, and customer service skills.
• Ability to lead, mentor, and develop field personnel effectively.
• Ability to read and interpret blueprints, specifications, schedules, and construction documentation.
• Proficiency with Microsoft Office, scheduling systems, and related business software.
• Strong attention to detail, operational awareness, and commitment to safety and quality workmanship.
• Ability to pass pre-employment screenings such as background and motor vehicle record checks.
• English speaking, reading, and writing preferred, and required where necessary to perform job duties.
• Spanish speaking preferred.
• Maintain professionalism and a positive, respectful demeanor with customers, coworkers, and business partners.

Responsibilities

• Oversee daily plumbing field operations, including manpower coordination, scheduling, project execution, and workflow management.
• Monitor field productivity, workmanship, job progress, and operational performance to ensure company expectations and project schedules are achieved.
• Supervise and support field supervisors, foremen, technicians, and field personnel across plumbing operations.
• Coordinate with project management, operations leadership, vendors, subcontractors, and internal departments to support project and service activities.
• Ensure compliance with company policies, safety standards, plumbing codes, and operational procedures across all field operations.
• Support hiring, onboarding, workforce planning, training, and employee development initiatives within the plumbing division.
• Monitor material usage, equipment allocation, labor utilization, and operational resources to support efficiency and cost control.
• Conduct field visits, operational reviews, quality inspections, and safety observations to maintain company standards and customer satisfaction.
• Assist with resolving operational issues, project delays, customer concerns, and field-related challenges in a timely and professional manner.
• Support operational reporting, workforce planning, budgeting activities, and process improvement initiatives.
• Promote professionalism, accountability, teamwork, and a strong safety culture throughout field operations.
• Perform additional duties as assigned.

Skills

Leadership

Plumbing knowledge

Communication

Project management

Problem-solving

Team development

Blueprints interpretation

Microsoft Office

Scheduling systems

Construction management software

Education

High school diploma or equivalent

Supervisory or leadership experience preferred

Tools

Microsoft Office

Scheduling systems

Construction management software

Job description

IES Residential Inc in Charlotte, NC is seeking a Plumbing Operations Manager to oversee daily field plumbing operations, supervise crews, and ensure safe, on-time project execution in line with company standards.

You will coordinate with project management, vendors, and internal teams, drive productivity, enforce codes and safety, and lead onboarding, training, and workforce planning within the plumbing division.