Plumbing Division Leader: Build & Scale Our Team

J's HVAC Unlimited; Mount Airy (NC); On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

401k match

Medical/dental/vision insurance

Company vehicle

Company uniform

Tablet and phone

Tools program

Paid training and continuing education

Job summary

Jay's HVAC Unlimited is seeking a driven leader to spearhead our brand-new plumbing division in Mount Airy, NC. You will lead a team of residential plumbing technicians, deliver exceptional results, and run weekly training sessions to elevate performance.

You will drive revenue goals, manage budgets, and ensure safety, quality, and compliance across installations and repairs, while coaching for continuous improvement and strong customer service.

Qualifications

• 5-10 years of experience in the plumbing industry.
• At least 3 years of proven leadership or management experience.
• Strong background in sales training and team development.
• Demonstrated success in delivering outstanding customer service.
• Track record of training, coaching, and growing high-performing teams.
• NC Plumbing License preferred (or ability to obtain).

Responsibilities

• Play a key leadership role in launching, shaping, and growing our brand-new plumbing division.
• Lead, mentor, and inspire a team of residential plumbing service technicians to deliver exceptional results.
• Run engaging weekly training sessions to sharpen skills and elevate team performance.
• Conduct regular ride-alongs to coach technicians and support their success.
• Hold effective one-on-one check-ins and weekly Level 10 team meetings to maintain communication and alignment.
• Drive daily revenue goals, manage departmental budgets, and ensure profitability.
• Establish KPIs and create clear performance improvement plans when needed.
• Partner with vendors to coordinate ongoing technical training for your team.
• Track and analyze performance metrics, set clear goals, and motivate your team to achieve them.
• Collaborate with dispatch and leadership to ensure seamless day-to-day operations.
• Step in to resolve customer issues with professionalism, empathy, and care.
• Manage department resources-including tools, inventory, and vehicles-to keep operations running smoothly.
• Communicate company goals and values consistently, reinforcing a strong, positive culture.
• Ensure every repair and installation-from water heaters to sewer lines-is done safely, efficiently, and up to code.
• Oversee permits, inspections, and code compliance to maintain the highest standards of quality.
• Review dispatch schedules to optimize productivity and workflow.
• Handle employee and customer concerns promptly and professionally, fostering trust and accountability.

Education

NC Plumbing License

Job description

Jay's HVAC Unlimited is seeking a driven leader to spearhead our brand-new plumbing division in Mount Airy, NC. You will lead a team of residential plumbing technicians, deliver exceptional results, and run weekly training sessions to elevate performance.

You will drive revenue goals, manage budgets, and ensure safety, quality, and compliance across installations and repairs, while coaching for continuous improvement and strong customer service.