Plumbing Manager

J's HVAC Unlimited; Mount Airy (NC); On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

401k match

Medical/dental/vision insurance

Company vehicle

Company uniform

Tablet and phone

Tools program

Paid training and continuing education

Job summary

Jay's HVAC Unlimited is seeking a driven leader to spearhead our brand-new plumbing division in Mount Airy, NC. You will lead a team of residential plumbing technicians, deliver exceptional results, and run weekly training sessions to elevate performance.

You will drive revenue goals, manage budgets, and ensure safety, quality, and compliance across installations and repairs, while coaching for continuous improvement and strong customer service.

Qualifications

• 5-10 years of experience in the plumbing industry.
• At least 3 years of proven leadership or management experience.
• Strong background in sales training and team development.
• Demonstrated success in delivering outstanding customer service.
• Track record of training, coaching, and growing high-performing teams.
• NC Plumbing License preferred (or ability to obtain).

Responsibilities

• Play a key leadership role in launching, shaping, and growing our brand-new plumbing division.
• Lead, mentor, and inspire a team of residential plumbing service technicians to deliver exceptional results.
• Run engaging weekly training sessions to sharpen skills and elevate team performance.
• Conduct regular ride-alongs to coach technicians and support their success.
• Hold effective one-on-one check-ins and weekly Level 10 team meetings to maintain communication and alignment.
• Drive daily revenue goals, manage departmental budgets, and ensure profitability.
• Establish KPIs and create clear performance improvement plans when needed.
• Partner with vendors to coordinate ongoing technical training for your team.
• Track and analyze performance metrics, set clear goals, and motivate your team to achieve them.
• Collaborate with dispatch and leadership to ensure seamless day-to-day operations.
• Step in to resolve customer issues with professionalism, empathy, and care.
• Manage department resources-including tools, inventory, and vehicles-to keep operations running smoothly.
• Communicate company goals and values consistently, reinforcing a strong, positive culture.
• Ensure every repair and installation-from water heaters to sewer lines-is done safely, efficiently, and up to code.
• Oversee permits, inspections, and code compliance to maintain the highest standards of quality.
• Review dispatch schedules to optimize productivity and workflow.
• Handle employee and customer concerns promptly and professionally, fostering trust and accountability.

Education

NC Plumbing License

Job description

• 80,000.00-115,000.00 per year base plus bonuses
• Full Time
• Paid holidays and paid time off., 401k w/ company match, Medical/Dental/Vision Insurance, Company uniform, vehicle, tablet, phone, Tool program, Growth and advancement opportunities, Paid training and continuing education ,

We keep growing because we hire the best-and our customers notice. Our 4.9-star rating says it all! Since 2005, we've proudly served the Mt. Airy community, expanding into one of the most sought-after employers across NC and VA. You've seen our trucks around town and our name in the community-now it's time for us to see YOU on our team!

Join a company with deep roots and a bold vision for growth. We're hiring a driven professional to spearhead our new Plumbing Division-someone ready to take full ownership, lead a team, and turn potential into performance. If you're ready to grow something meaningful, this is the opportunity you've been waiting for.

Why choose Jay's?

• Full benefits include; Company Paid Medical and Life for the employee, and dental and vision for the full-time employee and their family, along with other coverage that can be added.
• 401k with up to a 3% company match, begins 1 year after your start date.
• Limited On-Call Schedule: We only run true emergencies (i.e., property damage) for existing customers. Everything else gets booked for the next day
• The company supplied, a new & safe company truck with air conditioning!!
• Company provided iPad, uniforms, and tools (excluding hand tools)
• Core Values:
  • Always Do the Right Thing
  • Always Growing
  • Can-Do Attitude
  • Be Kind - The Golden Rule
  • Deliver Wow Customer Service
• Stability: Family Oriented and family-owned business since 2005. We're one of the largest & most established Home Services business in the surrounding areas and we're just getting started!
• Ongoing Professional and Personal Development Training Opportunities: both in-house and across the country
• Community Focus: We are dedicated to serving our customers as well as the greater good; by contributing to both local and global issues.
• Engaged: Positive team-focused work environment with great employee engagement
• Always Growing: Ongoing Professional & Personal Development Training Opportunities
• Fun & Focused! We work hard and play hard - we're a fun team of rock-stars with can-do attitudes who are driven, focused, and have a strong work ethic.
• Community Focus: Established brand with a great reputation - We are dedicated to supporting our community and veterans as well as the greater good by contributing to both local and global causes
• Destination Employer: Established brand with a great reputation & a strong focus on our company culture
• Our Standard: We pride ourselves on providing a 5-star customer service experience and it shows with 800+ Google reviews (the industry average is 200); & over 350 5-star reviews on Facebook, & over 3,000 5-star reviews on all review platforms.

Qualifications

• 5-10 years of experience in the plumbing industry.
• At least 3 years of proven leadership or management experience.
• Strong background in sales training and team development.
• Demonstrated success in delivering outstanding customer service.
• Track record of training, coaching, and growing high-performing teams.
• NC Plumbing License preferred (or ability to obtain).

Key Responsibilities

• Play a key leadership role in launching, shaping, and growing our brand-new plumbing division.
• Lead, mentor, and inspire a team of residential plumbing service technicians to deliver exceptional results.
• Run engaging weekly training sessions to sharpen skills and elevate team performance.
• Conduct regular ride-alongs to coach technicians and support their success.
• Hold effective one-on-one check-ins and weekly Level 10 team meetings to maintain communication and alignment.
• Drive daily revenue goals, manage departmental budgets, and ensure profitability.
• Establish KPIs and create clear performance improvement plans when needed.
• Partner with vendors to coordinate ongoing technical training for your team.
• Track and analyze performance metrics, set clear goals, and motivate your team to achieve them.
• Collaborate with dispatch and leadership to ensure seamless day-to-day operations.
• Step in to resolve customer issues with professionalism, empathy, and care.
• Manage department resources-including tools, inventory, and vehicles-to keep operations running smoothly.
• Communicate company goals and values consistently, reinforcing a strong, positive culture.
• Ensure every repair and installation-from water heaters to sewer lines-is done safely, efficiently, and up to code.
• Oversee permits, inspections, and code compliance to maintain the highest standards of quality.
• Review dispatch schedules to optimize productivity and workflow.
• Handle employee and customer concerns promptly and professionally, fostering trust and accountability.

Candidates will be required to pass a background check upon being given a conditional offer of employment