Plumbing Dispatcher

Sierra Air; Nevada (IA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Sierra Air in Reno, NV is seeking a full-time Dispatcher to coordinate service calls and schedules for plumbing and HVAC technicians, while maintaining clear communication with customers and CSRs. The ideal candidate has at least 1 year of dispatching experience, proficiency in Outlook/Excel/Word, and the ability to type 30 wpm; this fast-paced role offers growth and a supportive team.

Work is onsite in Reno with further opportunities and a benefits package including 401(k) matching and health

Qualifications

• 1 year experience dispatching for a service company.
• High school diploma or equivalent.
• One year customer service experience.
• Ability to accurately enter data into computer systems.
• Ability to type 30 wpm.

Responsibilities

• Assign service calls to technicians and manage daily schedules.
• Schedule and reschedule customer appointments accurately.
• Maintain professional communication with customers and CSRs.

Skills

Dispatching

Customer service

Data entry

Typing 30 wpm

Microsoft Office

Organization

Under pressure

Education

High school diploma

Tools

Outlook

Excel

Word

Job description

Job Description

We are a fast-growing residential Plumbing and HVAC company looking for a full-time, experienced Dispatcher. The candidate we are looking for is serious about their career and advancement. They would be the type to take initiative to complete tasks and thrive during the busy times. It's a challenging, exciting, and fun opportunity in a professional environment. If you are a team player with an upbeat personality and a positive attitude, we want to hire you!

This position is full-time onsite at our location in Reno.

Job Description:

The Plumbing Dispatcher reports to the Internal Operations Manager and is responsible for assigning service calls to technicians, efficiently managing Service Tech schedules and routes each day. Additionally, this position will be responsible for accurately scheduling customer appointments, rescheduling appointments, and working closely with the CSRs.

Daily Job Tasks:

• Answer incoming phone calls from Technicians and Customers
• Communicate with customers in a friendly, professional manner
• Accurately schedule appointments in the computer system
• Maintain a constant, professional, line of communication with field employees
• Collect correct information from customer
• Up sell products and services
• Contact customers to move up/reschedule appointments
• Stay calm and professional under sometimes high stress situations
• Provide excellent external and internal customer service
• All other duties assigned by management

Working Conditions:

Work will be performed in an office setting. Occasional lifting of file boxes up to 30lbs. Must be able to sit in front of a computer screen for extended periods of time.

Qualifications:

• 1 Year experience dispatching for a service company
• High school diploma or equivalent
• One year customer service experience
• Ability to accurately enter data into the computer
• Ability to type 30 wpm
• Organized and detail oriented
• Ability to work under pressure
• Good working knowledge of Microsoft Outlook, Excel, and Word

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

#SIRP

Pay Range
$21—$23 USD

About Sierra Air

Sierra Air has installed over 30,000 heating and cooling systems in this area since 1986. We’ve earned a great reputation for providing our customers with friendly, reliable service and practical solutions that result in year-round comfort and savings. Honesty, integrity, and excellent customer service is our constant goal and top priority.

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