HVAC Service Dispatcher

Sandersandjohnson; Morrison (CO); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

401(k) retirement plan

PTO, sick leave, vacation time, and 13

Health, dental, and vision insurance

Life and AD&D insurance

Training and advancement opportunities

Direct deposit

Dog-friendly office

Work from home one day per week

Job summary

Sanders & Johnson, Inc. is hiring a full-time Plumbing and HVAC Service Dispatcher for our Indian Hills, CO office. The role includes answering calls, scheduling, dispatching technicians, data entry, and promoting service agreements. A reliable work ethic and 3+ years of dispatch experience are required.

You’ll work a flexible 40-hour week in a hybrid setup, with potential to work from home one day per week. We offer a 401(k) plan, PTO, health benefits, and growth opportunities.

Qualifications

• 3+ years dispatch experience.
• Ability to remain calm and professional during interactions.
• Follow up after requests and see projects through to completion.
• Proficiency with technology and modern dispatch software (ServiceTitan preferred).
• Analytical problem-solving skills.
• Attention to detail and organizational skills.
• Punctual, dependable, and trustworthy.

Responsibilities

• Answering incoming calls and communicating with customers and field technicians.
• Dispatching technicians to jobs and coordinating movements for daily productivity.
• Schedule appointments and learn caller needs.
• Accurate data entry into dispatch software.
• Promote service agreements and sell accessories over the phone.

Skills

dispatch experience

communication

scheduling

data entry

ServiceTitan

problem solving

attention to detail

punctual

self-starter

Tools

ServiceTitan

Job description

Sanders & Johnson, Inc. is hiring a professional problem solver to join our Indian Hills, CO office as a full-time Plumbing and HVAC Service Dispatcher! We're looking for someone with a reliable work ethic, a desire to excel, and prior dispatch experience.

Pay:

Our HVAC Service Dispatcher makes $23.00 - $26.00/hour, depending on experience.

Benefits:

• 401(k) retirement plan
• PTO, sick leave, vacation time, and paid holidays
• Health, dental, and vision insurance
• Life and AD&D insurance
• Opportunities for training and advancement
• Direct deposit
• A beautiful, dog-friendly office and a team with a sense of humor
• Potential to work from home one day per week

YOUR ROLE:

Every day as our Plumbing and HVAC Service Dispatcher brings new opportunities to help others and make a positive impact! When you join us, you'll be responsible for:

• Working a flexible 40-hour schedule, Monday through Friday
• Answering incoming phone calls and effectively communicating with current customers, prospects, and field technicians
• Maintaining a positive, polite, and professional attitude during every interaction
• Learning about the caller's needs, answering questions about our services, and scheduling appointments
• Efficiently dispatching technicians to jobs and coordinating their movements to support daily productivity
• Completing accurate data entry and entering customer information into our dispatch software
• Assisting with additional responsibilities like promoting service agreements and selling accessories over the phone

WHAT WE NEED FROM YOU

• 3+ years of dispatch experience
• Ability to remain calm and professional during challenging interactions
• Ability to follow up after requests and see projects through to completion
• Proficiency with technology and modern dispatch software, preferably ServiceTitan
• Analytical problem-solving skills
• Attention to detail and organizational skills
• Punctual, dependable, and trustworthy personality
• Self-starter mentality with a fast-paced work ethic

Our ideal HVAC Service Dispatcher has some dispatch experience in a related trade and is familiar with coaching programs like Praxis S-10, Nexstar, and Blue Collar Success Group.

WE'RE EXCITED TO MEET YOU!

Denver is an extraordinary city, with incredible winters and even more spectacular summers. That's why Jim Sanders and Dan Johnson started Sanders & Johnson back in 1977. Because we rely on our customers to such a great extent, we know how important it is to provide total satisfaction and personalized customer service. With over 48 years of providing the finest residential indoor air quality, temperature, and humidity levels, hardly any job is beyond our skill level.

We are a small but GROWING team that always provides the highest service and quality on every job we do. We also like to have FUN and view ourselves as very different from other HVAC and plumbing businesses.

We are a locally owned company and have great leadership who are personally interested in the success of the organization, a loyal base of customers going back decades, a long-term strategy, and a vision for future expansion while protecting our reputation for honesty and integrity and remaining locally owned. Most of all we are a fun team of people who enjoy working with each other while serving a great group of customers.