Plumbing Department Leader: Projects, People, Profit

Opportunity Interactive; Chandler (AZ); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Performance-based bonus

Full-time leadership position

Growth opportunities

Job summary

Opportunity Interactive seeks a Plumbing Department Manager to oversee daily operations, project coordination, and administrative functions of the plumbing division in a Phoenix, AZ environment.

You will support technicians on difficult jobs, supervise dispatch and scheduling, and ensure department remains organized and profitable. Five+ years in plumbing and project management are required, with leadership experience and Strong knowledge of service, repair, and installation.

Qualifications

• At least five years of professional plumbing industry experience.
• Plumbing project management experience is required.
• Previous experience supervising plumbing technicians or managing a service department.
• Strong knowledge of plumbing service, repair, installation, and project requirements.
• Ability to provide technical guidance on complex plumbing jobs.
• Experience preparing estimates, proposals, scopes of work, or project pricing.
• Experience with job costing, margin review, payroll documentation, and operational reporting.
• Strong leadership, organization, communication, and follow-through.
• Ability to manage multiple employees, projects, and deadlines.
• ServiceTitan or similar software experience is strongly preferred.
• Valid driver's license and acceptable driving record.

Responsibilities

• Lead, coach, and hold plumbing technicians accountable for quality, productivity, and customer service.
• Provide technical support when technicians encounter difficult or complex jobs.
• Serve as an escalation point for customer concerns and job-related issues.
• Maintain visibility into schedules, materials, labor needs, deadlines, and outstanding items.
• Assist with preparing quotes, estimates, and proposals for small and large projects.
• Review job scopes and coordinate communication between technicians, customers, dispatch, and leadership.
• Identify delays, cost concerns, or staffing issues before they affect project completion.
• Review completed jobs for accuracy, profitability, and coaching opportunities.
• Directly oversee the dispatcher and plumbing department assistant.
• Complete job costing and review labor, materials, margins, and project performance.
• Review estimates, invoices, timecards, job notes, and departmental records.
• Monitor departmental KPIs and report on staffing, workload, productivity, and profitability.
• Develop processes that improve communication, efficiency, and accountability.

Skills

Leadership

Plumbing project management

Supervising technicians

Service department management

Technical guidance

Estimates/proposals/scopes

Job costing/margins

Operational reporting

Communication & organization

Multitasking

ServiceTitan (or similar)

Driver's license

Tools

ServiceTitan

Job description

Opportunity Interactive seeks a Plumbing Department Manager to oversee daily operations, project coordination, and administrative functions of the plumbing division in a Phoenix, AZ environment.

You will support technicians on difficult jobs, supervise dispatch and scheduling, and ensure department remains organized and profitable. Five+ years in plumbing and project management are required, with leadership experience and Strong knowledge of service, repair, and installation.