Plumbing Customer Care Specialist

Etna-Supply; Wixom (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Etna Supply in Wixom, MI seeks a Plumbing Customer Service Representative to support customers by phone, email, and chat. You will manage orders, quotes, and job files end-to-end while coordinating shipping, inventory, billing and service needs.

Ideal candidates have a high school diploma and at least 1 year of related experience; knowledge of plumbing products is preferred. Strong communication and math skills, plus proficiency with Microsoft Office and Eclipse software, are valued.

Qualifications

• High school diploma or equivalent, plus 1 year of related experience or training.
• Working knowledge of plumbing products and their applications preferred.
• Strong communication, customer service, problem solving, multitasking, and stress management.
• Working knowledge of Microsoft Office and Eclipse software.
• Ability to perform basic math and calculate margins, discounts, proportions, and percentages.

Responsibilities

• Support established customers by phone, email, and website chat.
• Manage orders, quotes, and job files from start to finish.
• Coordinate shipping, inventory, billing, and service needs.
• Process online orders and troubleshoot account issues.
• Address billing and service concerns and route complaints to appropriate department.
• Support inventory control and warehouse operations as needed.

Skills

Communication

Customer service

Problem solving

Multitasking

Stress management

Microsoft Office

Eclipse software

Numerical skills

Education

High school diploma or equivalent

Job description

Etna Supply in Wixom, MI seeks a Plumbing Customer Service Representative to support customers by phone, email, and chat. You will manage orders, quotes, and job files end-to-end while coordinating shipping, inventory, billing and service needs.

Ideal candidates have a high school diploma and at least 1 year of related experience; knowledge of plumbing products is preferred. Strong communication and math skills, plus proficiency with Microsoft Office and Eclipse software, are valued.