Plumbing Customer Service Pro — Orders, Quotes & Support

Etna Shared Services; Wixom (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Etna Supply, a plumbing wholesale leader in the Midwest, is seeking a Plumbing Customer Service Representative in Wixom, MI. You will support established customers by phone, email, and website chat, and manage orders, quotes, and job files from start to finish.

Coordinate shipping, inventory, billing, and service needs while maintaining a positive customer experience and strong problem-solving skills in a fast-paced, multi-location environment.

Qualifications

• High school diploma or equivalent and one year of related experience or training.
• Working knowledge of plumbing products and their applications is preferred.
• Strong communication, customer service, problem-solving, multitasking, and stress-management skills.
• Working knowledge of Microsoft Office products and Eclipse software.
• Ability to perform basic math and calculate margins, discounts, proportions, and percentages.

Responsibilities

• Provide a positive customer experience by working with customers, outside sales representatives, and vendors by phone and email.
• Process product orders, quotes, work orders, projects, and job files from start to finish.
• Process online orders, communicate through website chat, and troubleshoot customer account issues.
• Order products and equipment, track orders, resolve problems, and coordinate shipping.
• Address billing and service concerns and route complaints to the appropriate department.
• Support inventory control, material-flow reporting, and warehouse, counter, or showroom operations as needed.

Skills

Strong communication

Customer service

Problem-solving

Multitasking

Stress-management

Basic math

Education

High school diploma or equivalent

Tools

Microsoft Office

Eclipse software

Job description

Etna Supply, a plumbing wholesale leader in the Midwest, is seeking a Plumbing Customer Service Representative in Wixom, MI. You will support established customers by phone, email, and website chat, and manage orders, quotes, and job files from start to finish.

Coordinate shipping, inventory, billing, and service needs while maintaining a positive customer experience and strong problem-solving skills in a fast-paced, multi-location environment.