Customer Service Representative / Dispatcher

Magnolia-Heating-and-Coolin; Riverside (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Full benefits package

Medical insurance

Vision insurance

Life insurance

401(k)

Paid time off

Paid holidays

Stable, in-office position

Job summary

Magnolia Heating, Cooling & Plumbing in Riverside, CA is seeking an experienced Customer Service Representative / Dispatcher to keep residential plumbing appointments moving. This in-office role handles inbound calls, schedules service, and dispatches technicians using Service Titan.

The ideal candidate has residential home services experience, Service Titan proficiency, and strong communication. This full-time, Monday–Friday position offers a competitive hourly wage of $24, full benefits, and

Qualifications

• Residential plumbing or home services experience strongly preferred.
• Service Titan experience required.
• Previous CSR, dispatcher, DSR, or call center experience in plumbing, HVAC, electrical, or another residential trade.
• Working knowledge of common residential plumbing services and terminology.

Responsibilities

• Answer inbound calls and provide friendly, professional customer service.
• Schedule residential plumbing service calls and accurately identify customer needs.
• Dispatch plumbing technicians based on location, skill set, urgency, and availability.
• Manage and adjust the daily service board to keep technicians productive and customers informed.
• Communicate with customers regarding appointment times, technician arrival updates, and schedule changes.
• Make outbound calls for follow-ups, scheduling, appointment confirmations, and customer needs.
• Maintain accurate customer, job, and technician information in Service Titan.
• Work closely with plumbing leadership and field technicians to maximize daily efficiency.
• Ensure service calls are properly documented and closed out.
• Provide an excellent customer experience from the first phone call through completion of service.

Skills

Phone presence

Communication

Multitasking

Data entry

Organized

Tools

Service Titan

Job description

Customer Service Representative / Dispatcher

Customer Service Representative / Dispatcher – Plumbing

Magnolia Heating, Cooling & Plumbing | Riverside, CA
$24.00 per hour | Full-Time | Monday–Friday, 7:00 AM–4:00 PM | In-Office

Join the Magnolia Team!

Magnolia Heating, Cooling & Plumbing is growing, and we’re looking for an experienced Customer Service Representative / Dispatcherwho understands the residential plumbing industry and knows how to keep customers and technicians moving.

This is not an entry-level call center position. We’re looking for someone with residential home services experience who understands plumbing terminology, can confidently speak with homeowners, and has experience working in Service Titan.

If you’re organized, comfortable in a fast-paced environment, and know how to provide an excellent customer experience while keeping a busy plumbing schedule running smoothly, we want to hear from you!

$24.00 per hour

Full-time, year-round position

Full benefits package

Medical insurance

Vision insurance

Life insurance

401(k)

Paid time off

Paid holidays

Stable, in-office position with a growing home services company

Opportunities for professional growth and advancement

What You’ll Do

Answer inbound calls and provide friendly, professional customer service

Schedule residential plumbing service calls and accurately identify customer needs

Dispatch plumbing technicians based on location, skill set, urgency, and availability

Manage and adjust the daily service board to keep technicians productive and customers informed

Communicate with customers regarding appointment times, technician arrival updates, and schedule changes

Make outbound calls for follow-ups, scheduling, appointment confirmations, and customer needs

Maintain accurate customer, job, and technician information in Service Titan

Work closely with plumbing leadership and field technicians to maximize daily efficiency

Ensure service calls are properly documented and closed out

Provide an excellent customer experience from the first phone call through completion of service

What We’re Looking For

Residential plumbing or home services experience strongly preferred

Service Titan experience required

Previous CSR, dispatcher, DSR, or call center experience in plumbing, HVAC, electrical, or another residential trade

Working knowledge of common residential plumbing services and terminology

Strong phone presence and excellent communication skills

Ability to multitask and manage a busy service board

Comfortable communicating with both homeowners and field technicians

Strong attention to detail and accurate data entry

Dependable, organized, and able to work well under pressure

Sales-minded with the ability to turn customer calls into booked appointments

Positive attitude and team-first mentality

Schedule

Monday–Friday | 7:00 AM–4:00 PM

This is a full-time, in-office position Location: 6990 Jurupa Ave, Riverside, CA 92504

Why Magnolia?

At Magnolia Heating, Cooling & Plumbing, our office team is a critical part of our success. Our CSRs and Dispatchers help create an outstanding customer experience while giving our field technicians the support they need to succeed.

We’re continuing to grow and are looking for someone who wants more than just another job. If you have plumbing industry knowledge, Service Titan experience, and a passion for taking care of customers, we’d love to meet you.