Plumbing Apprentice: Growth, Benefits & Training

Willard Heating and Cooling; Forney (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Prescription, Dental, Vision

Disability and Life Insurance

Matching 401(k)

Paid Holidays

Paid Time Off

Job summary

Willard Heating and Cooling in Forney, Texas is seeking a Plumbing Technician to maintain and repair residential plumbing systems, including water heaters and fixtures. You will diagnose issues, present options to customers, and perform safe, code-compliant repairs while keeping records and communicating clearly with clients.

The role requires strong customer service, a Plumbing Apprentice License or equivalent, and the ability to educate customers on options. Regular hours are 7:00 a.m.

Qualifications

• 1+ years of experience with diagnostic troubleshooting, repair, and maintenance of residential plumbing, water heaters, tankless, and filtration.
• Strong customer service and interpersonal communication skills.
• Plumbing Apprentice License.
• Ability to provide repair versus replacement options to customers.
• Knowledge of drain machines, camera, and locator equipment.
• Knowledgeable and skilled in the safe use and maintenance of required tools.
• Service Titan Experience (Preferred).
• High School Diploma or GED.
• Clean driving record.
• Basic computer skills, ability to use an iPad to document work.
• Ability to speak, read, and write fluently in the English language.

Responsibilities

• Execute effective troubleshooting techniques to identify root causes of plumbing issues.
• Perform timely and accurate repairs to resolve plumbing and drain issues.
• Always explain to the customer what service you are performing and give exact prices & gain approval before doing the work.
• Establish customer rapport to sell the right products and services for the customer's needs and wants.
• Install, repair, and maintain plumbing systems, equipment, and fixtures.
• Ensure compliance with local plumbing codes and regulations.
• Educate and assist customers in choosing the best finance options and maintenance plans.
• Show yourself as professional and knowledgeable to win new referrals and repeat business.

Skills

Troubleshooting

Customer service

English fluency

Education

High School Diploma or GED

Tools

Service Titan Experience

Job description

Willard Heating and Cooling in Forney, Texas is seeking a Plumbing Technician to maintain and repair residential plumbing systems, including water heaters and fixtures. You will diagnose issues, present options to customers, and perform safe, code-compliant repairs while keeping records and communicating clearly with clients.

The role requires strong customer service, a Plumbing Apprentice License or equivalent, and the ability to educate customers on options. Regular hours are 7:00 a.m.