Plaza Experience Ambassador - Event Day Crowd & Guest Services

Tampa Bay Arena, LLC; United States; On-site; USD 17,000 - 25,000; Part time

Job summary

Vinik Sports Group’s East and West Plazas welcome fans and guide them through a high‑energy event day. This part‑time Plaza Team assists event staff with setup and breakdown, directs guests, and helps maintain a safe, clean plaza environment to deliver World‑Class service from moment guests arrive.

You will work during pre‑game and post‑game windows, manage lines at gates and concessions, stay calm under pressure, and coordinate with Guest Experience and Security teams to support a smooth entry

Qualifications

• Six months previous experience in guest services, hospitality, event operations, or a related field preferred.
• Exceptional interpersonal and customer service skills with a focus on guest satisfaction.
• Excellent customer service, interpersonal, and problem‑solving skills.
• Ability to communicate effectively via radio using proper etiquette.
• Strong ability to follow directions and execute tasks with attention to detail.
• Ability to remain calm, focused, and confident when assisting large crowds or handling stressful situations.
• Strong verbal communication skills with the ability to deliver clear information to guests.
• Sound judgment and the ability to de‑escalate or assist with volatile or high‑tension situations.

Responsibilities

• Assist Conversion Technicians with the setup and breakdown of plaza events, activations, and pre‑game programming.
• Welcome, direct, and assist guests as they arrive on the East and West Plazas, ensuring a positive first point of contact.
• Monitor, respond to, and document incidents occurring in outdoor plaza spaces, escalating to Supervisors or Security when needed.
• Manage large crowds during peak pre‑ and post‑event periods, ensuring safe and efficient pedestrian flow.
• Oversee and organize lines at key locations including the Ticket Office, Thunder Alley food stands, Student Rush, and all arena gates.
• Perform routine sanitization procedures to maintain a clean, safe, and guest‑ready environment.
• Support Guest Experience and Security teams with plaza‑based operational needs as required.

Job description

Vinik Sports Group’s East and West Plazas welcome fans and guide them through a high‑energy event day. This part‑time Plaza Team assists event staff with setup and breakdown, directs guests, and helps maintain a safe, clean plaza environment to deliver World‑Class service from moment guests arrive.

You will work during pre‑game and post‑game windows, manage lines at gates and concessions, stay calm under pressure, and coordinate with Guest Experience and Security teams to support a smooth entry