Players Club Representative Grant Casino

Choctaw Casinos & Resorts; Oklahoma; On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Weekly Earned Wage Access

Job summary

Choctaw Casinos & Resorts is seeking a Customer-focused Players Club Representative in Oklahoma. You will promote the Choctaw Rewards Club, inform players about benefits and events, and assist with guest requests. This on-site role reports to the Players Club Shift Supervisor or Department Manager.

You will handle data entry for Rewards Club cards and use the Player Tracker System, support Marketing projects, and issue comps per guidelines. Prior high-contact customer experience is preferred.

Qualifications

• Customer-focused with strong service standards.
• Experience in high customer contact positions.
• Ability to understand and communicate rewards program details.
• Proficient with basic data entry and computer use.

Responsibilities

• Explain Choctaw Rewards Club programs, promotions, and events to guests.
• Enter data for Rewards Club cards and use the Player Tracker System.
• Assist Marketing with projects, promotions, and events.
• Address guest, associate, or management concerns promptly and professionally.
• Issue comps according to established guidelines.
• Stay informed about marketing activities and events.

Skills

Customer service

Data entry

English proficiency

Tools

Player Tracker System

Job description

| Hourly $16| | Schedule: Shift and Hours may vary Based On Business Demands, Holidays and Weekends |

|Weekly Earned Wage Access is an option for this position|

Job Purpose or Objective(s):

As a Players Club Representative, you will promote the success of the Choctaw Rewards Club, by informing players of benefits, offers, and special events, and assisting players with all requests. Associate must be customer-focused as they often have the first contact with new customers and frequently deal with regular casino customers. You will report to the Players Club Shift Supervisor or Department Manager.

Primary Tasks

• You will explain Choctaw Rewards Club program, promotions and other marketing information in detail to guests.
• Perform data entry tasks associated with Rewards Club card and use the Player Tracker System.
• Assist the Marketing department with multiple projects, promotions and events.
• Answer any questions and immediately resolve any guest, associate or management concerns.
• You will issue comps based on established guidelines.
• Stay informed about all marketing activities, promotions, and events.
• Maintain records to document/verify department activities.
• Maintain positive working relationship with all locations, departments, staff and vendors.
• Comply with all company regulations and policies.
• Perform other tasks as assigned.

Job Requirements

• General computer application proficiency.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• General knowledge of casino facilities and amenities and an in depth knowledge of casino promotions.
• Prior experience in high customer contact positions.

Job Identification: 32242

Job Category: Marketing

Posting Date: 10/13/2026, 1:47 PM

Job Schedule: Full time

On-Site/Remote: On-Site