Players Club Representative

Jobtailor

Santa Ynez (CA)

On-site

USD 42,000 - 54,000

Full time

14 days+

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Job summary

Chumash Casino Resort is seeking a proactive hospitality professional to manage THE CLUB at Chumash desk operations, delivering top-tier guest service while balancing promotional opportunities and profit goals. You will open and maintain player accounts, assist guests, and coordinate with casino departments to provide information on events and services.

The role demands strong communication, problem-solving, and teamwork to ensure guest satisfaction, adherence to policies, and confidentiality of

Qualifications

High School Diploma or GED Certificate.
Two years of guest services experience, casino environment preferred.
Two years of hospitality industry experience preferred.
Basic computer proficiency utilizing Microsoft applications, email, and internet.

Responsibilities

Greet guests and manage THE CLUB at Chumash desk operations with a focus on guest service excellence.
Respond to player account inquiries and assist in maintaining and updating guest accounts.
Promote Club memberships and other resort offerings through suggestive selling.
Process transactions for THE CLUB at Chumash box office and handle guest payments.
Provide information on casino policies, promotions, events, and services across property.
Maintain accuracy and confidentiality of guest data and win/loss statements.

Skills

Guest Service Experience

Casino Environment Knowledge

Promotional Selling Techniques

Problem-Solving

Communication

Teamwork

Graciousness

Objectivity

Education

High School Diploma or GED Certificate

Tools

Microsoft Applications

Internet

Job description

Responsible for all THE CLUB at Chumash desk operations, providing the highest standard of guest service while permitting acceptable profit levels in promoting all areas and events of the Chumash Casino Resort.
Greeting guests, opening and maintaining player accounts, responding to player account inquiries, soliciting new Club Members, and serving as problem-solver for property wide guest concerns.
Using proper phone etiquette and message handling procedures, maintaining updated resort knowledge providing information and assisting with casino, Food & Beverage, promotions, retail, Chumash Spa, hotel, and special events.
Processing transactions for THE CLUB at Chumash box office.
Greeting guest shuttles and distribution of offers.
Providing excellent guest service to both internal associates and external guests encountered at THE CLUB at Club Chumash and throughout the Chumash Casino Resort.
Interpreting and communicating casino policies accurately and graciously to guests and providing solutions to guest issues.
Communicating with supervisors and managers on everyday issues and special circumstances that occurred.
Understanding and adhering to proper free play adjustment policies.
Staying abreast of hotel and Chumash Spa rates, promotions, and activities.
Providing guests of current entertainment and shuttle/bus schedules.
Addressing guest’s questions and handling problems, concerns, and complaints with objectivity and graciousness.
Issuing promotional amenities, redemption of coupons and prizes, and maintaining inventory.
Assisting/overseeing setup and breakdown of promotions on the floor when necessary.
Responsible for player accounts while maintaining guest security & confidentiality including generation of win/loss statements and W2G statements.
Promoting and using suggestive selling techniques to sell the Chumash Casino Resort, specifically Club Membership, hotel, Chumash Spa, retail, restaurant, casino, and special events.
Performing office tasks, including faxing, filing, copying, processing mail, stuffing brochures, posting of adjustments to player accounts, and computer data entry.
Maintaining workstations and common areas, ensuring cleanliness, presentation, and readiness for guests.
Upholding a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
Performing other duties as assigned.

Requirements

High School Diploma or GED Certificate.
Two years of previous guest services experience, in a casino environment preferred.
Two years of previous experience in the hospitality industry preferred.
Basic computer proficiency utilizing Microsoft applications, email, and internet.
Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Native American hiring preference applies.

Core Competencies

Demonstrates expertise in guest service within a casino environment, with a strong focus on problem-solving, communication, and maintaining guest confidentiality. Proficient in promoting services and managing player accounts while adhering to gaming regulations.

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