Cage Cashier

Chinook Winds Casino Resort; Lincoln City (OR); On-site; USD 23,419 - 30,307; Full time

Job summary

Chinook Winds Casino Resort in Lincoln City, Oregon, seeks a Cage/Player Services cashier to manage cash processing and guest interactions. The role emphasizes protecting assets, handling jackpots, and providing accurate information on club amenities and promotions.

Responsibilities include processing checks and chip redemptions, maintaining funds, and ensuring compliance with bank secrecy and gaming regulations. Must be 21+ with a Siletz Tribal Gaming License and Title 31 readiness.

Qualifications

• High school diploma or GED required.
• Two years of cash handling experience preferred.
• One year of guest service experience in a high-volume setting.
• Proficiency with Excel and basic Office tools; 10-key data entry.
• Must have Siletz Tribal Gaming License and pass Title 31 testing.

Responsibilities

• Maintain assigned bank funds and protect company assets.
• Process cash transactions and cash advances per procedures.
• Cash jackpot tickets and perform chip counting for redemption.
• Provide guest service and information about club amenities and promotions.
• Access and update player tracking system as needed; assist with promotions.

Skills

Cash handling

Guest service

Communication

Interpersonal

Enthusiasm

Education

High school diploma or GED

Tools

Excel

10-key

Microsoft Office

Job description

Description

Position Summary

Responsible for the cash processing needs for Chinook Winds Gaming, following strict procedures to ensure Chinook Winds assets are protected. The Cage/Player Services cashier is responsible for providing exemplary guest service by greeting guests and providing accurate information on club amenities, current promotions, and general property information.

Essential Functions

• Responsible for maintaining assigned bank funds while protecting company assets.
• Performs all duties in accordance with Chinook Winds Casino Resort strict policies and procedures.
• Performs all duties in accordance with Chinook Winds Casino Resort guest service standards.
• Notify Supervisor of guest complaints and concerns.
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs and services.
• Cashes jackpot tickets
• Cuts and counts Casino Chips for redemption.
• Performs money transactions for checks, cash advances on a credit card and point redemption vouchers.
• Complies with rules and regulations pertaining to Title 31 of the Bank Secrecy Act through compliance software.
• Participates in Slot Drop as a runner.
• Researched and resolve balancing discrepancies.
• Issuance of Winner Circle cards.
• Provide information on benefits of club and tier amenities.
• Accurate group coding of promotions and events.
• Performs redemptions.
• Answering phones and call back lists.
• Accesses the player tracking system and makes edits to the system as necessary.
• Queries the player tracking database for specific Marketing/gaming information including guest demographics, comments, and needs.
• Understands and operates the player tracking systems (database) and other related computer systems.
• Participate in the implementation of promotions.
• Maintains a working knowledge of Chinook Winds Casino Resort events, promotions, and services.
• Accesses the player tracking system and makes edits to the system as necessary.
• Provides input or recommendations for improvements and changes in processes or services.
• Completes all required paperwork as it applies to job function.
• All other duties as assigned.

Requirements

Competency Statements

WORKERS IN THIS POSITION MUST BE 21 OR OLDER

Communication Skills- Ability to communicate effectively with others verbally.

Guest Oriented- Ability to take care of the guests' needs while following company procedures.

Enthusiastic- Ability to bring positive energy to the performance of a task.

Interpersonal - Ability to get along well with a variety of personalities and individuals.

Education

High school diploma or GED.

Experience

Two years of cash handling experience preferred.

One year of guest service experience in a high-volume setting.

Computer Skills

Microsoft Office beginner level including Word, Excel, and Outlook.

Knowledge of Excel.

10-key experience.

Certificates & Licenses

Siletz Tribal Gaming License.

Must be able to pass the Title 31 testing.

Other Requirements

Must have outstanding people skills.

Physical Demands

• Stand Constantly
• Walk Frequently
• Sit Occasionally
• Handling/Fingering Constantly
• Reach Outward Constantly
• Reach Above Shoulder Occasionally
• Climb Not Applicable
• Crawl Occasionally
• Squat or Kneel Occasionally
• Bend Frequently

Lift/Carry

• 10 lbs or less Frequently
• 11-20 lbs Frequently
• 21-50 lbs Occasionally
• 51-100 lbs Occasionally
• Over 100 lbs Not Applicable

Push/Pull

• 12 lbs or less Frequently
• 13-25 lbs Occasionally
• 26-40 lbs Occasionally
• 41-100 lbs Occasionally

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Work Environment

Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.