Guest Service Representative

Augustine Casino; Coachella (CA); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Augustine Casino is seeking a Guest Services Associate to sign up guests for the Players Club and educate them on benefits. You will perform shift functions, help in the Gift Store, and provide excellent guest service on the casino floor.

Responsibilities include cross-training between the Players Club and Gift Store, enrolling new members, answering inquiries, promoting events, and assisting with end-of-month inventory and store displays. Strong English communication is required.

Qualifications

• High school diploma/GED or relevant experience.
• Previous casino or guest service experience preferred.
• Strong English communication skills.
• Able to perform physical duties and stand for long periods.

Responsibilities

• Sign up guests for the Players Club and explain benefits.
• Cross-train between Players Club and Gift Store.
• Provide excellent guest service on the casino floor.
• Enroll new members and educate them on benefits.
• Promote events and respond to inquiries.
• Take promotional photos of Jackpot Winners and complete release forms.
• Assist in Gift Store duties including cash register and inventory management.

Skills

Guest service

English communication

Multitasking

Cash handling

Education

High school diploma/GED

Job description

Description

Summary

• Responsible for signing guests up for and explaining the benefits of the Players Club. Performs all shift functions and operations.

Responsibilities

• Cross-train between Players Club and Gift Store


• Provides excellent Guest Service


• Enroll new members and educate them regarding the benefits of the Players Club


• Acquire new members and assure repeat business.


• Answer phones and respond to inquiries.


• Promote/work events as needed.


• Contact Hosts when needed.


• Work casino floor on a rotating basis to introduce guests to the players club.


• Take promotional pictures of Jackpot Winners and complete photo release forms.


• Assist in Gift Store as needed.


• Duties include running the gift store register, stocking merchandise, and helping with displays. Assists with the end of the month inventory count and help maintain clean store.


• Other duties may be assigned.

Note

This description incorporates the most typical duties performed. It is recognized that other duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of the position.

If none of the applicants should meet the stated qualifications, applicants whose education and experience are less than the stated requirements, may be interviewed and hired provided the applicant hired submits a formal written training plan within (30) thirty days which can be completed within a reasonable time agreed upon by the supervisor and the applicant. Applicants who are hired and fail to meet the agreed upon formal training program, will be discharged upon failure to complete the specified training as so scheduled.

Indian Preference Policy

Preference in filling vacancies is given to qualified Indian candidates in accordance with Tribal Law. Verification must be submitted with this application, if claiming Indian Preference. Consideration will be given to non-Indian applicants in the absence of qualified Indian Preference eligible candidates.

Equal Opportunity Employer

Within the scope of Indian Preference, all candidates will receive consideration without regard to race, color, sex, religion, national origin, or other non-merit factors.

Requirements

Qualifications/Education/Experience

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.


• High school diploma/GED or relevant experience


• Prior experience with players clubs or other related casino positions preferred.


• Previous high level guest service experience.


• Strong English communication skills required to interact with guests, team members, and vendors.

Physical Demands/Work Environment

• To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/work station for the duration of the shift.


• Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis.


• The noise level in the work environment is usually moderate, but will elevate when located in the casino environment.