Players Club Representative

MODOC NATION OF OKLAHOMA; Miami (OK); On-site; USD 17,000 - 25,000; Full time

Job summary

The Modoc Nation of Oklahoma is seeking a friendly Players Club Representative for The Stables Casino. You will deliver customer service at the front desk and on the casino floor, handle data entry in the player tracking system, and promote the Players Club through membership enrollment and card issuance.

You will explain card operations, participate in promotions, and ensure compliance with policies and regulatory requirements while maintaining guest confidentiality.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or GED required.
• Must possess a valid driver’s license.
• 1–2 years related experience or training preferred.
• Must obtain and maintain Modoc Nation Gaming License.

Responsibilities

• Provide customer service at front desk and on the casino floor.
• Enter players into the player tracking system accurately.
• Promote and explain Players Club benefits and how to join.
• Assist guests with membership applications and account setup.
• Explain card use at slot machines and print player cards.
• Inform guests about current and upcoming promotions and drawings.
• Scan driver's license to capture guest photo and details.
• Describe bonus points, rewards, and tier levels.
• Work as part of the team to ensure a smooth operation with strong service.
• Maintain confidentiality of all guest information.

Skills

Customer Service

Data entry

Communication skills

Multitasking

Phone support

Education

High School Diploma or GED

Job description

JOB SUMMARY:

This position is under the direct supervision of the Marketing and Players Club Manager and is located at The Stables Casino. The Players Club Representative is responsible for Customer Service at front desk and when on the casino floor. The Players Club Representative will handle data entry of players in the player tracking system and handle all promotions for guests. The Representative will answer phones calls and assist guests with questions about machine play, downloading points, promotions, and drawings. The Players Club Representative will ensure compliance with all company policies and procedures and federal/state/tribal regulatory requirements.

MAJOR JOB FUNCTIONS:

• Acts as a resource to casino guest and employees by maintaining a working knowledge of the facility and special events


• Generates excitement and provides personal attention to customers


• Distributes promotional items such as coupons, gifts, or generic player cards to customers


• Introduces and promotes Players Club by explaining its benefits and how to join; assists players with membership applications


• Sets up the new members account and enrolls the member


• Prints multiple player cards and explains the use of each card


• Explains the operations of the card in a slot machine


• Informs guests of current and future promotions and how they can participate


• Scans driver's license to get guest's picture


• Describes bonus points, redemption of awards and award levels


• Participate as a team member with fellow employees in producing a smoothly and efficiently run operation that meets the highest standards of customer service


• Adhere to the strict confidentiality of all information

OTHER JOB FUNCTIONS:

• Performs all duties in accordance with casino System of Internal Controls (SICs)


• Performs other duties, including special projects, as needed, and directed

This position includes but is not limited to the job functions listed above.

REQUIREMENTS

MINIMUM QUALIFICATIONS:

• Must be 18 years of age


• Must have a High School Diploma or GED


• Must possess a valid driver’s license


• Must have one (1) to two (2) years related experience or training


• Must be able to obtain and maintain a Modoc Nation Gaming License


• May be subject to criminal background investigation


• Proficient data entry skills required


• Must possess in high integrity regarding confidential and sensitive information


• Must possess excellent communication skills, both written and oral


• Must have the ability to work in fast paced environment, multitask and meet deadlines

REGULATORY COMPLIANCE:

• Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.


• Performs all duties in accordance with the gaming operations core values, objectives of the Modoc Nation, system of internal control policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.

DISCLAIMER: The above describes the general nature and level of work being performed by employees assigned to this position. It is not contended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so assigned.