PLAYERS CLUB REPRESENTATIVE

The Black Hawk Casino; Shawnee (OK); On-site; USD 26,000 - 34,000; Full time

Job summary

The Black Hawk Casino seeks a friendly Player Club Receptionist to assist guests with the Players Club membership process and explain membership benefits. You will greet visitors, answer calls, and manage reception area traffic in a professional casino environment.

Responsibilities include welcoming new members, maintaining knowledge of the Players Club and current promotions, handling inquiries, routing calls, and supporting promotions with a courteous, confidential service approach.

Qualifications

• High School diploma or GED required.
• Minimum of 6 months of proven, excellent customer service.
• Strong communication and organizational skills.
• Familiar with computers, printers and card machines; Excel and Word.
• Ability to work as part of a team and flexible shifts.
• Professional image and grooming.

Responsibilities

• Welcoming customers and assisting with Players Club enrollment.
• Explaining membership benefits to guests.
• Greet guests, receive calls, and route messages.
• Maintain confidentiality of information.
• Provide friendly, professional service in a casino setting.
• Support promotions and events with the Marketing Manager.

Skills

Customer service

Communication

Teamwork

Basic computer skills

Professional appearance

Education

High School diploma or GED

Tools

Card machines

Printers

Microsoft Excel

Microsoft Word

Telephone systems

Job description

Responsible for the success of the Players Club by assisting customers through the membership process, along with explaining the benefits of membership. Will perform reception area functions by greeting guests, receiving calls all while coordinating reception area traffic flow. Performs all functions in accordance with applicable gaming laws and regulations, as well as Sac & Fox Casinos established policies and procedures.ESSENTIAL DUTIES:The following is a list of the essential duties/responsibilities of the position. Other duties may be assigned as deemed necessary by management.Welcoming new members by assisting the Player in completion of the Players Club membership form and explaining the benefits of membersMaintain a working knowledge of the Players Club, as well as other casino events, in order to effectively explain to customersProvides professional, friendly, courteous and efficient service to customersMaintains the confidentiality of applicant, employee and departmental information.Professionally answers phones, receives and routes incoming messages and inquiries.Gives information to callers or routes calls to appropriate departmentResolves minor customer conflicts, which relate to Players ClubIssues complimentary items for customers when appropriate level of play or promotion requirements has been establishedAssist Floor Manager and Marketing Manager with on-going promotions and events.SUPERVISORY DUTIES:This position has no supervisory responsibilities.QUALIFICATIONSEDUCATION:High School diploma or GED required.EXPERIENCE:Minimum of 6 months of proven, excellent customer serviceMust possess strong communication and organizational skills.Must be familiar with, and able to operate, computers, printers and card machinesFamiliar with Microsoft Excel and Word or related software.Ability to work as part of a teamAbility and flexibility to work any shiftAbility to represent the casino with a professional image by practicing good personal hygiene and being well-groomed.LANGUAGE SKILLS:Ability to read, analyze, and interpret documents, such as safety rules, operating and maintenance instructions and procedure manuals. Some analytical ability is required in order to summarize data for reports and find solutions to various administrative problems. Ability to write routine reports and correspondenceMATHEMATICAL SKILLS:Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to prepare and interpret graphs.REASONING ABILITY:Ability to apply common sense reasoning to a variety of situations.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, and reach with hands and arms. May occasionally be required to lift up to 25 pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.WORK ENVIRONMENT:While performing the duties of this job, the employee is regularly exposed to cigarette fumes. The noise level in the work environment is usually moderate. This establishment promotes a drug-free work environment.