Players Club Host (PT)

Ultipro; Milwaukee (WI); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) with company match

Onsite health clinic

Meal options in employee dining

Job summary

Potawatomi Casino Hotel is seeking a friendly Players Club Host to welcome guests, promote membership, and explain club benefits. You’ll help guests sign up, share information about promotions, and assist with events on the casino floor, creating a memorable guest experience.

The role emphasizes high-volume customer service, strong interpersonal skills, and adherence to casino policies while helping drive club engagement and guest satisfaction.

Qualifications

• High school diploma or equivalent.
• Experience in high-volume customer service.

Responsibilities

• Promote the Players Club by attracting new members and providing excellent guest service.
• Greet guests warmly and respond to their needs.
• Explain club benefits, issue cards, and show guests how to use them.
• Provide accurate information about the casino, promotions, and amenities.
• Create and update guest accounts while keeping information secure.
• Spend time on the casino floor signing up new members and promoting the club.
• Help with marketing efforts and assist during events and giveaways.
• Provide limited complimentary items or services to guests.
• Sell and issue Bingo gift certificates.
• Follow all company policies, procedures, and regulations.
• Perform all other duties as assigned.

Skills

Customer service

Guest relations

Education

High school diploma or equivalent

Job description

Description

Starts at $15.44 per hour plus tips | Requires flexibility to work various shifts

Turn your passion for guest service into a rewarding career as a Players Club Host. In this role, you’ll be the face of the Players Club—welcoming guests, promoting membership, and providing helpful information about casino amenities and promotions. With a focus on building lasting guest relationships, you'll play a key part in creating a fun and memorable experience.

Below are some of the responsibilities as a Potawatomi Casino Hotel Players Club Host:

• Promote the Players Club by attracting new members and providing excellent guest service.
• Greet guests warmly and respond to their needs in a friendly and helpful manner.
• Explain club benefits, issue cards, and show guests how to use them.
• Provide accurate information about the casino, promotions, and amenities.
• Create and update guest accounts while keeping their information secure.
• Spend time on the casino floor signing up new members and promoting the club.
• Help with marketing efforts and assist during special events and giveaways.
• Provide limited complimentary items or services to guests.
• Sell and issue Bingo gift certificates.
• Follow all company policies, procedures, and regulations.
• Perform all other duties as assigned.

What you will love about us:

• Paid time off
• Medical, dental, vision, and life insurance
• 401(k) retirement plan with company match
• Free onsite health clinic
• Affordable breakfast, lunch and dinner meal options in our employee dining room
• Free uniforms with in-house laundry service
• Discounted bus pass
• Free off-street parking
• Free or discounted tickets to area attractions, festivals, and events
• Paid training and advancement opportunities
• And more!

What you need:

• A high school diploma or equivalent
• Previous high volume customer service experience

Even better if you have the following:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.