Representative - Players Club - PT

Bally's Marquette; Marquette (IA); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Top industry pay

Tuition Reimbursement

401k with company match

Comprehensive health packages, incl. a

Paid Time Off

Job summary

Bally's Marquette is seeking a friendly and professional Players Club Representative to assist guests with promotions, events, lodging and transportation inquiries. You will build guest relations, handle reservations, respond to calls, and promote upcoming casino events while upholding company policies and delivering outstanding service.

The role requires a high school diploma or GED, flexibility to work nights, weekends, and holidays, and the ability to obtain a state Gaming License.

Qualifications

• High School Diploma or GED required.
• State Gaming License required.

Responsibilities

• Assist guests with reservations for events, promotions and accommodations.
• Answer all incoming calls and maintain knowledge of casino products, services and policies.
• Book event, hotel, and restaurant reservations for guests upon request.
• Promote upcoming events by making announcements and informing guests.
• Handle routine guest complaints and incidents with discretion to resolve and maintain guest relations.

Skills

Detail Oriented

Microsoft Excel

Critical thinking

Customer Service

Team Player

Enthusiastic

Education

High School or better.

Job description

The Players Club Representative is responsible for assisting and informing guests of marketing promotions, casino events, lodging and transportation questions, or any other questions a guest may have. Must provide outstanding guest service to internal and external guests.

Responsibilities

• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Responsible for assisting with reservations for events, promotions, and guest accommodations.
• Answering all incoming calls and maintain the highest level of knowledge in regard to all aspects of the casino.
• Communicate details of and responsible for assisting with promotions, mailings, and other offers with all departments.
• Ability to understand and use casino tracking programs.
• Provide valuable feedback on guest preference and their expectations.
• Maintain thorough knowledge of casino amenities and events to effectively communicate with guests.
• Book event, hotel, and restaurant reservations for guests upon request.
• Make announcements throughout shift promoting upcoming events.
• Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine guest complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Perform other duties as assigned or reasonably requested by any member of management.
• Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
• Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
• All team members must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
• High School Diploma/GED, required.
• Must be able to work nights, weekends, and holidays.
• Must be able to obtain and maintain a state Gaming License

A casino environment exposed to bright flashing lights, noise, smoke and varied temperatures. Use of elevator and stairs. May include a boat and/or floating barge. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights.

Additional Benefits

• Top industry pay
• Tuition Reimbursement
• 401k with company match
• Comprehensive health packages, including a free option for Full-time Team Members
• Paid Time Off

Target Wage

$14.50 / hour; based on experience

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Skills

Required

Detail Oriented

Intermediate

Microsoft Excel

Intermediate

Critical thinking

Intermediate

Customer Service

Advanced

Behaviors

Required

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Education

Required

High School or better.

Licenses & Certifications

Required

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.